Fulfillment Specialist - Forklift Certified, Customer Focus

Lowe's; Bismarck (ND); On-site; USD 21,000 - 26,000; Full time

Job summary

Lowe’s, a leading home improvement retailer, is seeking a diligent associate to pick, stage, and fulfill customer orders with precision and safety. You will validate orders, assist customers, and connect them with the right associates while maintaining clean staging areas and following safety procedures.

You will operate powered equipment, maintain SIMS compliance, and support inventory accuracy. The role emphasizes a customer-first mindset, teamwork, and reliable daily performance, with

Qualifications

• 6 months of computer experience (inputting, accessing, modifying, or outputting information).
• 6 months of experience using common retail technology (smartphones, tablets).
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (required; must be obtained if not already certified).
• High school diploma or GED preferred but not required.
• 6 months of retail experience preferred.
• 6 months of customer service or product fulfillment experience at home improvement/hardware retailer in related department (kitchen, plumbing, electrical, lawn & garden).
• 6 months of experience in inspecting, carrying, loading, and unloading product or material in/out of vehicles.

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean and safe.
• Deliver excellent service by choosing high quality items, validating orders, and connecting customers with the right associates.
• Operate and maintain certification for powered equipment and follow safety requirements.
• Support inventory accuracy using the Orders App, maintaining SIMS compliance, and resolving short picks with leadership.
• Complete administrative, maintenance, and readiness tasks, audits, order follow-ups, and locker management while reporting safety or theft concerns promptly.
• Achieve daily responsibilities with a customer-first mindset and strong communication and teamwork skills.
• May be assigned other duties to support business needs.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

Orders App

SIMS system

Job description

Lowe’s, a leading home improvement retailer, is seeking a diligent associate to pick, stage, and fulfill customer orders with precision and safety. You will validate orders, assist customers, and connect them with the right associates while maintaining clean staging areas and following safety procedures.

You will operate powered equipment, maintain SIMS compliance, and support inventory accuracy. The role emphasizes a customer-first mindset, teamwork, and reliable daily performance, with