Fulfillment Associate — Certified Forklift Operator & Customer Focus

Lowe's Companies, Inc.; Traverse City (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Lowe's Companies, Inc. in Traverse City, MI is hiring a customer-focused fulfillment associate to pick, stage, inspect, and fulfill customer orders accurately and on time.

You will keep staging areas clean, answer questions, and connect customers with the right associates for help. Qualifications include basic computer use and experience with retail tech, plus Powered Equipment Certification (Counterbalance forklift, Order Picker, Narrow Aisle).

Qualifications

• 6 months of experience using a computer to input, access, modify, or output information.
• 6 months of experience using common retail technology such as smartphones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by selecting high quality items, validating orders, answering questions, and connecting customers with the right associates.
• Operate and maintain certification for powered equipment and follow safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset and strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Basic computer skills

Retail technology experience

Powered equipment certification

Education

High school diploma or GED

Tools

Orders App

SIMS system

Job description

Lowe's Companies, Inc. in Traverse City, MI is hiring a customer-focused fulfillment associate to pick, stage, inspect, and fulfill customer orders accurately and on time.

You will keep staging areas clean, answer questions, and connect customers with the right associates for help. Qualifications include basic computer use and experience with retail tech, plus Powered Equipment Certification (Counterbalance forklift, Order Picker, Narrow Aisle).