Forklift-Certified Fulfillment Specialist

Lowe's Companies, Inc.; Big Rapids (MI); Hybrid; USD 40,116,000 - 48,712,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a team-oriented associate in Michigan to pick, stage, and fulfill customer orders with accuracy and safety. You will operate powered equipment, validate orders, and connect customers with the right associates when needed.

The role emphasizes customer service, teamwork, and adherence to safety protocols, with opportunities to support inventory and process improvements in a fast-paced home improvement environment.

Qualifications

• 6 months of computer experience handling input/output data.
• 6 months of experience using retail tech (smartphones/tablets).
• Forklift, order picker, and narrow-aisle reach truck certification (required; obtain if not current).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain powered equipment certifications and follow safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Computer experience

Retail tech familiarity

Education

High school diploma or GED

Tools

Counterbalance Forklift

Order Picker

Narrow Aisle Reach Truck

Job description

Lowe's Companies, Inc. is seeking a team-oriented associate in Michigan to pick, stage, and fulfill customer orders with accuracy and safety. You will operate powered equipment, validate orders, and connect customers with the right associates when needed.

The role emphasizes customer service, teamwork, and adherence to safety protocols, with opportunities to support inventory and process improvements in a fast-paced home improvement environment.