Fulfillment Assistant Manager: Drive Customer Results

Nordstrom Inc; Scottsdale (AZ); On-site; USD 42,000 - 67,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and PTO

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom is seeking an Assistant Fulfillment Manager to drive results and deliver exceptional customer experiences. The role emphasizes influencing teams, managing playbooks, and collaborating with merchandising and store teams to promote customer-driven initiatives.

You will support budgets, seek efficiencies, and champion continuous improvement while delivering a best-in-class shopping experience for customers.

Qualifications

• Track record of strong productivity and goal achievement.
• Ability to influence others to achieve results.
• Strong organizational, delegation and follow-through skills.
• Clear written and verbal communication and interpersonal skills.
• Experience leading a team (preferred).
• High school diploma or equivalent (preferred).

Responsibilities

• Assist and lead best practices around systems and tools to manage playbooks and drive sales.
• Develop relationships with merchandising and store teams to lead change promoting customer initiatives.
• Identify issues, resolutions and future opportunities to gain competitive advantage.
• Assist with financial aspects and budgets to drive efficiencies.
• Champion continuous improvement.
• Partner with team members to deliver the desired customer experience.

Skills

Influencing

Collaboration

Goal-oriented

Customer experience

Team leadership

Education

High school diploma or equivalent

Job description

Nordstrom is seeking an Assistant Fulfillment Manager to drive results and deliver exceptional customer experiences. The role emphasizes influencing teams, managing playbooks, and collaborating with merchandising and store teams to promote customer-driven initiatives.

You will support budgets, seek efficiencies, and champion continuous improvement while delivering a best-in-class shopping experience for customers.