Fulfillment Area Lead – Safety, Quality & Team Growth

Amazon Inc.

Hagerstown (MD)

On-site

USD 70,000 - 91,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Maryland (Hagerstown) is seeking an Area Manager to lead a team of hourly associates and ensure safety, quality, attendance, and performance. You will engage the team during shifts and help meet customer delivery promises across the fulfillment workflow (First mile, Middle mile, Last mile).

The role offers growth within a dynamic fulfillment network and requires flexibility to work weekends or nights, with a strong emphasis on customer satisfaction and operational

Qualifications

2+ years of employee and performance management experience.
Bachelor's degree or equivalent, or 2+ years of Amazon experience.
Flexibility to work weekends, nights, and holidays.

Responsibilities

Support, mentor, and motivate your hourly workforce
Manage safety, quality, productivity, and delivery promises
Collaborate with Safety, Engineering, Loss Prevention, HR to meet business objectives
Lift up to 49 pounds and stand/walk up to 12 hours
Work in an environment with variable temperatures and weather
Adapt to site-specific workflow variations while focusing on customer satisfaction

Skills

People management

Performance management

Customer service

Communication

Safety compliance

Education

Bachelor's degree or equivalent

Tools

Lean techniques

Kaizen

Six Sigma

Process improvement

Job description

The role offers growth within a dynamic fulfillment network and requires flexibility to work weekends or nights, with a strong emphasis on customer satisfaction and operational

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