Fuel Center Clerk

The Kroger Co.; New Port (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. fuel center is seeking a Customer Service Associate to assist customers, pump gas, and maintain a clean, safe environment.

Responsibilities include operating the register, performing daily tours and inspections, and completing incident and spill reports while ensuring compliance with company policies.

This role requires teamwork, the ability to stay calm in a busy setting, and a commitment to honesty, respect, and safety for customers of all ages.

Qualifications

• Familiarity with industry terms and processes.
• Ability to work in a fast-paced environment.
• Ability to work without direct supervision.
• Provide excellent customer service and safety compliance.

Responsibilities

• Assist customers and manage the cash register.
• Pump gas and complete daily tours and inspections.
• Fill out incident and security reports; Fuel Spill Reports.
• Recover displays and maintain cleanliness of the department.
• Answer telephones and comply with company policies.
• Adhere to safety guidelines and promote company initiatives.
• Know emergency plan numbers and procedures.
• Handle conflicts calmly and responsibly in busy environments.
• Support minors, individuals with special needs, and older adults as needed.
• Perform essential job functions with or without reasonable accommodation.

Skills

Industry terms

Fast-paced

Independent work

Customer service

Job description

Assist customers and manage cash register. Maintain neatness and cleanliness of the fuel center. Recover stock, fill out incident and security reports, and maintain compliance documentation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Pump gas
• Complete daily tour and inspection
• Fill out incident and security reports
• Clean up fuel spills and complete Fuel Spill Report
• Recover displays; maintain cleanliness of department
• Perform cashier functions
• Answer telephones
• Comply with corporate policies
• Comply with all safety guidelines and standards
• Promote and follow company initiatives
• Maintain knowledge of emergency plans numbers and procedures
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• Familiarity with industry/technical terms and processes
• Ability to work in a fast-paced environment
• Ability to work without direct supervision

Desired

• Any related experience
• Knowledge of company policies, procedures, and organizational structure