PT Support - Customer Relations Specialist - Technology Resources

Lansing Community College; Lansing, Northern (MI, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Lansing Community College is seeking a part-time Customer Relations Specialist for Technology Resources to deliver outstanding student and staff support onsite across campuses. The role emphasizes assisting with technology resource lending and providing tier 1 technical help, with a focus on clear, confidential communication.

The position requires flexibility to work mornings, evenings, and weekends, along with a commitment to the college’s guiding principles and diversity goals.

Qualifications

• High School Diploma or GED required.
• Experience in customer service.
• Experience using a variety of computer technologies.
• Effective written and verbal communication skills.
• Variable schedule including mornings, evenings, and weekends.

Responsibilities

• Provide exceptional customer service to students and staff at multiple LCC locations.
• Assist with technology resource lending and tier 1 technical support.
• Communicate information clearly and maintain confidentiality as required.
• Work independently and with teams to resolve issues in a timely manner.

Skills

Customer service

Communication skills

Computer proficiency

Teamwork

Education

High School Diploma or GED

Associate Degree (preferred)

Job description

Build your future at Lansing Community College!

PT Support - Customer Relations Specialist - Technology Resources

Title: PT Support - Customer Relations Specialist - Technology Resources

This position is open until filled.

Thedate after which applications are not guaranteed review is: 08/21/2026

Hours Per Week: Up to 28 Hours

Compensation Type:Hourly Salary

Employee Classification: PT Support Staff- Union

Level:PT Support-S3

The Customer Relations Specialist provides exceptional customer service to internal or external customers at various LCC campuses (including downtown and west campus) Help Zones, study spaces, and open computer lab areas. This position requires the use of independent and analytical decision-making skills to assess, interpret, and apply institutional requirements to inform, guide, and assist students in utilizing academic and technology resources. This includes, but is not limited to, technology resource lending, and tier 1 technical support for onsite and mobile technology resources. Effectively communicates complex and confidential information. Works both independently and collaboratively to resolve complicated and unique issues/situations in a timely manner. Must demonstrate a commitment to the diversity, equity, and inclusion of a multi-cultural population, as well as work effectively in a team-based environment, seeking continuous improvement and adherence to LCC’s Guiding Principles.

Must be able to work a variable schedule including morning, evening, and weekend shifts at both downtown and west campus locations as needed.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.

LCC policy requires all LCC employees to be residents of the State of Michigan and to perform all work (with limited exceptions) within the State of Michigan.

Final candidates will be subject to a criminal background check as part of the employment process.

Required Qualifications:

• High School Diploma or GED equivalent.
• Demonstrated experience in customer service.
• Experience using a variety of computer technologies.
• Demonstrates effective written and verbal communication skills.
• Availability to work a variable schedule including morning, evening, and weekend shifts at both downtown and west campus locations.

Preferred Qualifications:

• Associate Degree from a regionally accredited institution of higher education.
• Demonstrated experience working in a higher education setting.

Lansing Community College prohibits sex discrimination in any educational program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at lcc.edu/consumer-information/equal.html .

Advertised: 17 Aug 2026 Eastern Daylight Time
Applications close: