FT Sumter - Patient Services Representative

Novant Health Urgent Care (Formerly Doctors Care); Sumter (SC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Incentive Pay Program

Continuing Education Reimbursement

PSLF eligible

UpToDate Subscription

Generous PTO

403(b) with 100% vested match

Health insurance

Dental insurance

Vision insurance

Health Reimbursement Account

Flexible Spending Account

Disability insurance - short term

Disability insurance - long term

Life Insurance

Job summary

Novant Health Urgent Care (Formerly Doctors Care) is seeking a full-time Patient Services Representative to greet patients, assist with paperwork, verify insurance, and manage front-office operations at our Sumter center. The role includes entering charges, collecting co-pays, and maintaining patient demographics.

The PSR will handle calls, schedule appointments, and support daily front-office workflows while upholding our mission, values, and HIPAA-compliant practices.

Qualifications

• High School diploma or equivalency.
• Customer service experience.
• Medical terminology knowledge.
• Computer skills.
• Willing to work 12 hour shifts and weekends.
• Willing to work at other centers as needed.
• Effective verbal and written communication skills.
• Ability to reflect our mission, vision, and values through actions and conduct.
• Previous experience working in a patient services representative position.

Responsibilities

• Greets patients and assists with paperwork, sign-in and front office appearance.
• Verifies patient insurance eligibility and collects co-payments.
• Enter charges and update patient demographics, correct information.
• Answer incoming calls and schedule appointments.
• Balance daily transactions and prepare deposits as needed.
• Copy and send patient medical records when requested.
• Assist in training new employees and ensure compliance with policies.

Skills

Customer service

Medical terminology

Computer skills

Verbal communication

Education

High School diploma

Job description

Title: FT Patient Services Representative

Location: Sumter - Novant Health Urgent Care

Status: Full-Time

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here’s What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health, dental, vision insurance
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Rewarding Careers
• Great working environment

What Are We Looking For?

NHUC is currently looking for a is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assisting our patients with paperwork, maintaining the sign-in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient’s demographics, enter charges into the system and collects co-payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments. Also corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up front area.
• When needed, refers patients to the billing department for assistance after researched by center.
• Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Customer service experience
• Medical terminology knowledge
• Computer skills
• Willing to work 12 hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.