(FT) Student Services Specialist

Atlantic Cape Community College; Mays Landing (NJ); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Pension/Defined Contribution Plans

Medical and Prescription

Dental

Vision

Flexible spending accounts

Paid holidays

Paid time off

Job summary

Atlantic Cape Community College is seeking an Enrollment Support Specialist to assist current and prospective students through the enrollment process, using in-person and virtual channels including chat, email, and phone. This internal posting reports to the Assistant Director, Student Affairs, CMCC.

The role involves processing admissions documents, guiding students through course selection and registration, and providing information on financial aid and program options.

Qualifications

• Customer service and enrollment support experience.
• Familiarity with CRM and ERP systems.
• Proficient in Microsoft Office.

Responsibilities

• Process admission applications and related documents.
• Assist students with enrollment, front counter, chat, email, phone, and virtual support.
• Provide information on financial aid eligibility and program details.
• Assist with course selection and registration.
• Support operations using CRM/ERP systems.
• Support online student accounts.
• Ensure placement scores are submitted and recorded.
• Refer students to institutional resources.
• Arrange outreach and recruitment for events.
• Assist with events on and off campus.
• Perform general office duties and manage supplies.

Skills

Customer service

Independent work

Interpersonal skills

Microsoft Office

CRMs

Spanish bilingual

Education

Associate's Degree preferred

Job description

Description

• Internal Posting**

Reports to: Assistant Director, Student Affairs, CMCC

Examples of Duties

• Processes admission applications and all student documents including transcripts and chargeback requests
• Serves current and potential students with the enrollment process by providing front counter customer service, chatbot, text messaging, email, and phone, and virtual support
• Provides consumer information on a one-to-one basis regarding financial aid eligibility and verification requirements, program information, and budget components
• Provides initial Self-Service support by assisting new students with course selection and registration
• Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems
• Provides student support for online accounts (i.e. Self-Service, Buccaneer e-mail, etc.)
• Ensure that placement scores (e.g. SAT/ACT or multiple measure scores) are submitted and recorded
• Responds to requests and refers students to institutional resources
• Provides support with scanning documentation and linking of all incoming student records
• Assists and supports as needed, with arrangements for outreach and Recruitment to attend internal/external events
• Provides support for events on and off campus (i.e. high school visits, college fairs, open houses, etc.)
• Performs general office duties (process mail, maintain inventory of office supplies and recruitment materials)
• Performs related duties as assigned

Education

• Associate's Degree preferred

Experience

• Experience in a higher education setting preferred

Competencies & Strengths

• Strong customer/student service skills.
• Ability to work independently and make sound decisions.Strong interpersonal, organizational, and communication skills.
• Proficient computer literacy including proficiency in Microsoft Office products and CRMs
• Knowledge of Ellucian's Colleague and Recruit CRMs a plus Bilingual in Spanish a plus

Terms Of Employment

• Internal Posting** This position may require flexible scheduling to include occasional evenings and weekends and duties at any Atlantic Cape location.

Atlantic Cape offers a complete benefits package to full-time employees and includes:

• Pension/Defined Contribution Plans
• Medical and Prescription
• Dental
• Vision
• Flexible spending accounts
• Paid holidays
• Paid time off