FT Program Operations Specialist - Evangeline's House

The Salvation Army Southern California; Spokane (WA); On-site; USD 39,000 - 54,000; Full time

Job summary

The Salvation Army Evangeline’s House in Spokane, WA is seeking a Program Operations Specialist to provide temporary shelter and supervision for youth in emergency placement. The role focuses on creating a safe, nurturing environment, coordinating activities, and ensuring policy compliance within a structured program.

Qualified candidates will have a high school diploma or GED and at least two years of youth care experience, with strong communication and teamwork skills.

Qualifications

• High school diploma or GED.
• Two years of successful experience working with youth.
• Be emotionally mature and stable to provide consistency, structure, and nurturing.

Responsibilities

• Attend monthly staff meetings and trainings.
• Directly supervise youth in care and communicate needs to supervisors.
• Actively lead daily activities including meals, sports, tutoring, and field trips.
• Follow posted schedules unless directed otherwise by a supervisor.
• Document client’s daily activities and ensure program policies are followed.
• Maintain facility security and assist with transport to appointments as needed.

Skills

Youth work experience

De-escalation

Communication skills

Teamwork

First Aid/CPR

Education

High school diploma or GED

Two years experience with youth

Job description

DEPARTMENT: EVANGELINE'S HOUSE

POSITION TITLE: PROGRAM OPERATIONS SPECIALIST

STATUS: FULL TIME, NON-EXEMPT

SUPERVISOR: EVANGELINE'S HOUSE PROGRAM MANAGER

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.

Scope Of Position

Program Operations Specialists working in Evangeline’s House provide temporary shelter, care, compassion, meals, and supervision for up to six Washington State Foster Care youth (10-17 years) and emerging adults (18-20 years) in emergency placement situations for a maximum of 30 days while awaiting placement.

Education And Work Experience

• Have a high school diploma or GED
• Two (2) years of successful experience working with youth

Knowledge, Skills And Abilities Required

• 21 years of age
• Pass a Criminal Background Check
• Pass a DSHS Background Check
• Be emotionally mature and stable in order to provide consistency, structure, and nurturing.
• CPR/First Aid training
• Blood borne pathogen/HIV training
• De-escalation and restraint training
• Produce a recent negative TB test
• Food Handlers permit
• Capable of auditory and visual supervision; verbally and physically interact with children in care
• Possess skills/abilities to successfully work with the challenging behaviors of youth in care
• Effective communication and problem-solving skills
• High personal standards of cleanliness and thoroughness
• Be available to be on-call to cover other shifts during the week; some Holidays

Essential Duties

• Attend monthly staff meetings & trainings
• Training Tracts – required readings & reports for one year
• Work well within a team
• Communicate program needs & client needs to supervisors
• Directly supervise youth in care
• Be able to communicate effectively with professional agencies and administration
• Actively lead, participate in the client’s daily activities including, meal times, sports activities, learning activities, swimming, field trips & tutoring
• Follow posted schedules unless directed otherwise by a supervisor
• Document client’s daily activities
• Model appropriate social and interpersonal behaviors for youth in care
• Assist youth in identifying and meeting their physical needs
• Follow and ensure compliance of all Child Safety policies and procedures
• Ensure HIPAA, WAC guidelines, contract, licensing and local policy and procedures compliance
• Properly implement behavior management (de-escalation and restraint)
• Comply with youth disciplinary guidelines
• Offer guidance to the youth as needed
• Clean the facility when needed
• Do laundry when needed
• Assist with snow removal when necessary
• Serve food to the youth at meal times, as well as provide snacks throughout the day
• Maintain facility security by ensuring windows and doors are locked; report any security concerns. Contribute to a positive morale in the program.
• Develop positive, professional relationships with coworkers
• Accompany youth to school and appointments as needed (driving, riding or walking)
• All other duties as assigned

Physical Requirements

• Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Grasp, push, pull objects such as files, file cabinet drawers, carts, doors, and reach overhead
• Operate a telephone
• Operate a desktop computer
• Access and produce information from a computer
• Understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Benefits

• A generous benefits package is included with regular full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.
• Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.
• Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.
• Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.
• Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.
• Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.
• Paid Vacation: Two weeks annually, accruing from day one, for non-exempt positions. Four weeks annually, accruing from day one, for exempt positions. Accrued vacation is eligible for use after six months’ service time.
• Paid Holidays: 13 designated holidays + 1 floating holiday per year.

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.