FT Lead Program Operations Specialist - Evangeline's House

The Salvation Army - Evangeline's House; Spokane (WA); On-site; USD 55,875,000 - 61,992,000; Full time

Job summary

The Salvation Army - Evangeline's House in Spokane, WA is seeking a FT Lead Program Operations Specialist to oversee youth programs in the evening shift (2:00 PM–10:30 PM, Sunday–Thursday). The role requires a high school diploma, 1 year of youth experience, and a proven ability to supervise and mentor young people.

Responsibilities include coordinating staff, documenting daily activities, ensuring safety and compliance with policies, and providing guidance during meals, activities, and field

Qualifications

• Must be 21 years of age.
• High school diploma or GED.
• One year of experience working with youth.
• Pass Criminal Background Check.
• Pass a DSHS Background Check.
• CPR/First Aid training.
• De-escalation and restraint training.
• Valid Driver’s License with clear driving record.
• Successfully complete TSA Driver Training.
• Capable of interacting with children in care.
• Ability to work with challenging youth behaviors.
• Effective communication and problem-solving skills.
• High personal standards of cleanliness and thoroughness.
• Available to be on-call to cover other shifts during the week; some holidays.

Responsibilities

• Attend monthly staff meetings & trainings.
• Supervise Program Operations Specialists during assigned shifts.
• Training Tracts – required readings & reports for one year.
• Work well within a team.
• Communicate program needs & client needs to supervisors.
• Directly supervise youth in care.
• Communicate with professional agencies and administration.
• Lead daily activities including meals, sports, tutoring and field trips.
• Follow posted schedules unless directed otherwise by a supervisor.
• Document client daily activities.
• Model appropriate social behaviors for youth in care.
• Assist youth in meeting physical needs.
• Follow Child Safety policies and HIPAA/WAC guidelines.
• Implement behavior management (de-escalation and restraint).
• Comply with youth disciplinary guidelines.
• Offer guidance to youth as needed.
• Clean the facility when needed.
• Do laundry when needed.
• Assist with snow removal when necessary.
• Serve food to youth and provide snacks.
• Maintain facility security and report concerns.
• Develop positive relationships with coworkers.
• Accompany youth to appointments as needed.
• Be the shift expert on intakes and discharges.
• Communicate with program manager and DCYF social workers.
• Fill out shift logs.
• Provide training for Program Operations Specialists.
• All other duties as assigned

Skills

Youth work experience

De-escalation training

CPR/First Aid

Driver's license

Communication skills

Teamwork

On-call flexibility

Background checks clearance

Education

High School diploma or GED

Job description

FT Lead Program Operations Specialist - Evangeline's House

Job Category : Social Services

Requisition Number : FTLEA025454

• Posted : September 14, 2026
• Full-Time
• On-site
• Rate : $19.50 USD per hour

Locations

Showing 1 location

Description

SHIFT

40 hrs./wk., 2:00PM-10:30PM | Sunday - Thursday

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

• 21 years of age
• Have a high school diploma or GED
• One year of successful experience working with youth
• Pass a Criminal Background Check
• Pass a DSHS Background Check
• Be emotionally mature and stable in order to provide consistency, structure, and nurturing.
• CPR/First Aid training
• De-escalation and restraint training
• Valid Driver’s License with clear driving record
• Successfully complete TSA Driver Training
• Capable of auditory and visual supervision; verbally and physically interact with children in care
• Possess skills/abilities to successfully work with the challenging behaviors of youth in care
• Effective communication and problem-solving skills
• High personal standards of cleanliness and thoroughness
• Be available to be on-call to cover other shifts during the week; some Holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Attend monthly staff meetings & trainings
• Supervise Program Operations Specialists during assigned shifts
• Training Tracts – required readings & reports for one year
• Work well within a team
• Communicate program needs & client needs to supervisors
• Directly supervise youth in care
• Be able to communicate effectively with professional agencies and administration
• Actively lead, participate in the client’s daily activities including, mealtimes, sports activities, learning activities, swimming, field trips & tutoring
• Follow posted schedules unless directed otherwise by a supervisor
• Document client’s daily activities
• Model appropriate social and interpersonal behaviors for youth in care
• Assist youth in identifying and meeting their physical needs
• Follow and ensure compliance of all Child Safety policies and procedures
• Ensure HIPPA. WAC guidelines, contract, licensing and local policy and procedures compliance
• Properly implement behavior management (de-escalation and restraint)
• Comply with youth disciplinary guidelines
• Offer guidance to the youth as needed
• Clean the facility when needed
• Do laundry when needed
• Assist with snow removal when necessary
• Serve food to the youth at mealtimes, as well as provide snacks throughout the day
• Maintain facility security by ensuring windows and doors are locked; report any security concerns Contribute to a positive morale in the program.
• Develop positive, professional relationships with coworkers
  • Accompany youth to school and appointments as needed (driving, riding or walking)
  • Will be the expert on the shift concerning intakes and discharges
  • Communicates with the program manager and assistant program manager about their shift
  • Communicates with DCYF social workers concerning guests in the program
  • Responsible for filling out the shift log at end of each shift
  • Provide training for Program Operations Specialists as
• All other duties as assigned

PHYSICAL REQUIREMENTS:

• Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Grasp, push, pull, objects such as files, file cabinet drawers, carts, doors, and reach overhead
• Operate a telephone
• Access and produce information from a computer
• Ability to lift/carry up to 50 lbs.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.

Qualifications

Skills

Required

CPR/AED

Novice

Novice

Education

Required

High School or Equivalent or better.

Experience

Required

1 year:

Supervisory experience

1 year:

Experience working with youth

Pass Criminal and DSHS Background Checks

Licenses & Certifications

Required

Food Handler's Card

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.