FT Library Customer Specialist - Walnut Hills Branch

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Cincinnati and Hamilton County Public Library is seeking a Library Customer Specialist at the Walnut Hills Branch. The role centers on direct customer service, supporting adult programming and services, and serving as a person in charge when needed.

You will circulate materials, assist patrons with technology, and help with program planning and branch operations. Evening and weekend hours are required, with a focus on DEI and community engagement.

Qualifications

• High school diploma or equivalent required.
• Driver's license with acceptable driving record.
• Two or more years of relevant experience.
• No prior supervisory experience required.
• Ability to work evenings and weekends.

Responsibilities

• Circulates materials, checks in/out, processes holds, and collects fees.
• Answers general questions in person, by phone, or email.
• Assists patrons with technology and readers’ advisory.
• Performs office management tasks and coordinates branch duties.
• Leads adult programming and coordinates book clubs.
• Produces and analyzes branch statistics.

Skills

Customer service

Material organization

Independent work

Technology usage

Mobility & lifting

Flexible hours

Education

High school diploma or equivalent

Tools

Library ILS system

Job description

FT LIBRARY CUSTOMER SPECIALIST - WALNUT HILLS BRANCH

DATE POSTED:

10.09.2026

POSITION SUMMARY:

The Library Customer Specialist provides direct customer service to the public, serves as a designated person in charge, and assists with and leads various duties associated with the location’s operations.

This position focuses on adult programming and services.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Answers a variety of general customer questions in person, on the phone, or via email.
• Assists customers with various technologies.
• Performs readers’ advisory and reference service.
• Compiles customer and program statistics.
• Coordinates and assists in the shared department’s responsibilities, including generating ILS reports, ordering supplies, and filling interagency requests.
• Performs office management responsibilities, including updating forms, staff scheduling, and general operations and administrative duties.
• Assists with programs, displays, and meeting room approvals.
• Refers customers’ issues and complaints to managers and/or designated people in charge.
• Provides leadership and directs the work of Grade 1 – 4 staff when designated and assists with their training.
• Prepares and deposits money from fees.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Serves as the person in charge in the absence of leadership.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library'sworkplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.
• The focus on adult programming and services includes:
  • Planning and conducting programs for adults in conjunction with the Branch Manager to encourage engagement with Library resources.
  • Responsibility for leading two Book Clubs—one within the Branch and one within the community as outreach.
  • Overseeing the team at the Branch serving Community Book Clubs, including coordinating club assignments, organization, and statistics.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Moving constantly throughout the workspace is required.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
• Working irregular hours, including evenings and weekends, is required.

QUALIFICATIONS:

• Education: High school diploma or equivalent is required.
• Certifications or licensure: None.
• Driver's license:A driver’s license and a driving record acceptable to the Library’s insurance provider, or the employee must independently meet transportation requirements associated with the position.
• Years of relevant experience: Two or more years is required.
• Years of experience supervising: None.

HOURS:

40 hours per week, including evenings and weekends.

We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community.

We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status.