Branch Manager - Elmwood Place

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 62,000 - 78,000; Full time

Job summary

The Cincinnati and Hamilton County Public Library seeks a Branch Manager to oversee operations and staff at its branch locations, ensuring excellent public service and adherence to library policies. You will hire, train, coach, and manage performance; plan staffing for in-person service; oversee budgets, vendors, programs, collections, and community partnerships.

Required qualifications include a Master’s Degree in Library and Information Science (or commitment to completing the Community

Qualifications

• Master’s Degree in Library and Information Science or equivalent.
• Two or more years of supervisory experience.
• Ability to manage budgets and staff performance.

Responsibilities

• Hire, supervise, coach, and evaluate branch staff.
• Manage budgets and resources effectively.
• Oversee vendors and external service providers; set expectations.
• Plan staffing and scheduling for in-person public service.
• Lead branch services, programs, and community outreach.
• Assist customers with reference services and technology.

Skills

Library science knowledge

Customer service

Supervisory methods

Independent work

Technology proficiency

Budgeting and finance

Education

Master’s Degree in Library and Information Science

Community Leadership Certification Program (within 24 months)

Job description

Position Summary:

The Branch Manager oversees and leads the operations and staff at the Library’s branch locations.

Essential Job Duties and Responsibilities:

• Hires, supervises, directs, coaches, trains, mentors, and manages performance of employees to organizational goals and expectations.
• Adds value as a key member of management; understands the organization, financials, industry, customers, and strategy.
• Manages assigned budgets and resources effectively and efficiently; knows and understands organization’s financial position.
• Manages vendors and outside service providers effectively; sets expectations and holds them accountable, as required.
• Plans workflow for staff, including scheduling and staffing for effective in-person public service.
• Leads and oversees branch services, including planning and conducting programs, maintaining branch collections, and outreach to community partners.
• Monitors physical location and initiates maintenance and repairs, as necessary.
• Performs reference and readers’ advisory in person, by telephone, and by e-mail
• Assistscustomerswith various technologies.
• Assists customers with resumes, job searches, internet use, and basic computer usage.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Addresses and resolves customer issues and concerns.
• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Participates in the location’s shared responsibilities, including desk set up, bookdrop, delivery, shelf reading, ILS reports, banking, supply orders, and filling interagency requests.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities, and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library’s workplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and practices of library science and public administration.
• Knowledge of customer interests related to library materials, programs, and services.
• Knowledge of effective supervisory methods and techniques.
• Skill in customer service.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required.Pushing carts of library materials up to 150 pounds is required.
• Working irregular hours, including evenings and weekends, is required.

Qualifications:

• Education: Master’s Degree in Library and Information Science or commitment to completing the Community Leadership Certification Program within 24 months is required.
• Certifications or licensure:
• Driver's License: A driver’s license and a driving record acceptable to the Library’s insurance provider, or the employee must independently meet transportation requirements associated with the position.
• Years of relevant experience: Two or more years is required.
• Years of experience supervising: Two or more years is required.

Hours:

40 hours per week, including evenings and weekends

Salary:

$62,088.00 - $77,625.60 based on experience

We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community.

We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status.