PT Library Customer Adviser - Price Hill

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

Cincinnati & Hamilton County Public Library is hiring a part-time Library Customer Adviser at the Price Hill Branch. The role provides direct customer service, handles circulation, reference services, technology training, and directional assistance.

Responsibilities include circulating materials, assisting with technology, shelving, readers' advisory, supporting programs, processing fees, and acting as person-in-charge when needed; evening and weekend availability is required.

Qualifications

• Customer service experience.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently with minimal supervision.
• Proficiency with library technology and ILS systems.
• Ability to lift up to 50 pounds and push carts up to 150 pounds.
• Willingness to work evenings and weekends.

Responsibilities

• Circulates materials to customers, checks materials in/out, processes holds and fees.
• Assists customers with technology and reference needs.
• Shelves returned materials and assists with collection maintenance.
• Provides readers' advisory and information services.
• Supports in programs, displays and meeting room approvals.
• Prepares and deposits money from fees and acts as in-charge as needed.

Skills

Customer service

Alphabetical order

Independent work

Technology use

Lifting requirements

Evening/weekend hours

Education

High school diploma or equivalent

Job description

PT LIBRARY CUSTOMER ADVISER - PRICE HILL BRANCH

DATE POSTED: 10/7/2026

POSITION SUMMARY

The Library Customer Adviser provides direct customer service to Library customers, including circulation of materials, reference services, technology training/assistance, and directional assistance.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Assists customers with various technologies.
• Shelves returned materials.
• Searches for requested materials.
• Performs readers' advisory and reference services.
• Participates in the location's shared responsibilities, including desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
• Assists in collection maintenance, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Refers customers' issues and complaints to managers and/or designated persons-in charge.
• Prepares and deposits money from fees.
• Serve as the person-in-charge in the absence of leadership, as needed.
• Interprets the Library's policies and procedures to the public in a customer-friendly manner.
• Supports and advances the Library's mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library's core beliefs, strategic priorities and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library's workplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
• Working irregular hours, including evenings and weekends, is required.

QUALIFICATIONS

• Education: High school diploma or equivalent is required.
• Certifications or licensure: None.
• Years of relevant experience: None.
• Years of experience supervising: None.

HOURS

20 hours per week, including evenings and weekends

SALARY

$17.48

DEADLINE

Tuesday, October 20, 2026

Equal Employment Opportunity Employer