PT Library Customer Adviser - Madisonville Branch

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 20,000 - 28,000; Part time

Job summary

The Cincinnati and Hamilton County Public Library invites applications for a PT Library Customer Adviser at Madisonville. This 20-hour-per-week role delivers direct customer service, circulates materials, assists with technology, and guides visitors.

The position requires a high school diploma, does not require prior experience, salary $17.48 per hour, and evenings/weekends. You will support daily operations and help connect patrons with information and library services.

Qualifications

• Customer service skills are essential.
• Able to arrange materials in alphabetical and numerical order.
• Ability to work independently with minimal supervision.
• Proficiency with library technology and systems.
• Lift up to 50 pounds; push carts up to 150 pounds.
• Evenings and weekends work flexibility is required.

Responsibilities

• Circulates materials to customers, checks out, processes holds, and collects fees.
• Assists customers with technology.
• Shelves returned materials.
• Searches for requested materials.
• Provides readers’ advisory and reference services.
• Supports location duties: desk setup, bookdrop, deliveries, ILS reports, supply orders, interagency requests.
• Assists with collection maintenance, including weeding.
• Assists with programs, displays, and meeting room approvals.
• Refers customer issues to managers as needed.
• Prepares and deposits money from fees.
• Acts as person-in-charge in absence of leadership.

Skills

Customer service

Sort materials

Independent work

Tech literacy

Lifting 50 lb

Flexible hours

Education

HS diploma

Job description

PT LIBRARY CUSTOMER ADVISER - MADISONVILLE

DATE POSTED: 8/11/2026

POSITION SUMMARY: The Library Customer Adviser provides direct customer service to Library customers, including circulation of materials, reference services, technology training/assistance, and directional assistance.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Assists customers with various technologies.
• Shelves returned materials.
• Searches for requested materials.
• Performs readers’ advisory and reference services.
• Participates in the location’s shared responsibilities, including desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
• Assists in collection maintenance, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Refers customers’ issues and complaints to managers and/or designated persons-in charge.
• Prepares and deposits money from fees.
• Serve as the person-in-charge in the absence of leadership, as needed.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library's workplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
• Working irregular hours, including evenings and weekends, is required.

QUALIFICATIONS:

• Education: High School diploma or equivalent is required.
• Certifications or licensure: None.
• Years of relevant experience: None.
• Years of experience supervising: None.

HOURS: 20 hours per week, including evenings and weekends

SALARY: $17.48

DEADLINE: Until Filled

Equal Employment Opportunity Employer