FT CUSTOMER SERVICE SPECIALIST I - WORK FROM HOME

Genea; City of Tonawanda (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company, Genea, is seeking a Customer Service Specialist to provide exceptional support in a remote setting. This role involves responding to customer inquiries, resolving issues, and maintaining a positive experience. Competitive pay of up to $24.04 per hour along with medical benefits, 401k matching, and PTO is offered.

Benefits

Medical benefits

401k match

PTO

Qualifications

• Experience in customer service or a related field.
• Ability to empathize and resolve issues efficiently.
• Excellent communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer complaints.
• Document all customer interactions in the database.

Skills

Customer service

Problem solving

Communication

Job description

Customer Support / Remote] - Anywhere in U.S. / Up to $24.04 per hour / Medical benefits / 401k match / PTO - As a Customer Service Specialist at Genea, you will : Respond to customer inquiries and requests via phone (as applicable), email, ticketing system, and chat in a timely and professional manner; Provide accurate and helpful information to customers regarding product and service inquiries; Troubleshoot and resolve customer issues and complaints with empathy and efficiency; Document all customer interactions and updates in the company database; Collaborate with other team members and departments to ensure a seamless customer experience; Maintain a positive and customer-focused attitude in all interactions...Hiring Immediately >

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