FT CUSTOMER CARE SPECIALIST - WORK FROM HOME

Cox Enterprises, Inc.; Federal Way (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

Cox Enterprises, Inc. is hiring a Customer Care Specialist to provide Tier 1 support remotely for customers across the U.S. The role involves responding to inquiries, troubleshooting issues, and ensuring high customer satisfaction with documented follow-ups. This position offers competitive hourly pay and includes healthcare benefits and PTO.

Benefits

Healthcare benefits

PTO

Qualifications

• Experience in customer service roles.
• Ability to troubleshoot and resolve issues.
• Strong communication skills.

Responsibilities

• Receive and respond to customer requests via calls and tickets.
• Provide Tier 1 support and document inquiries and resolutions.
• Follow up with customers to ensure satisfactory resolution.

Skills

Active Listening

Problem Solving

Customer Service

Job description

Customer Service / Remote] - Anywhere in U.S. / Up to $26.59 per hour / Healthcare benefits / PTO - As a Customer Care Specialist at Cox Enterprises, Inc., you will : Receive and respond to customer requests via the inbound call queue and support ticketing systems; Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern; Provide Tier 1 support, troubleshooting and resolving standard and recurring issues; Document customer inquiries, status, and resolution; Work across teams when needed and follow up with customers to resolve issues satisfactorily...Hiring Immediately >

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Customer Care Specialist • Federal Way, WA, United States