FT CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

Anagram; Michigan; Remote; USD 40,000 - 60,000; Full time

Job summary

Anagram is seeking a Customer Support Rep to provide exceptional service remotely across the U.S. The role involves assisting customers via chat and email, maintaining knowledge bases, and collaborating with teams to ensure a seamless experience. This position offers an industry-leading salary and benefits including medical, dental, vision, and a MacBook.

Benefits

Medical, dental & vision

401k

MacBook provided

Qualifications

• Experience in customer service or support roles.
• Ability to work remotely and manage time effectively.
• Familiarity with knowledge base management.

Responsibilities

• Provide timely and accurate support to customers via chat and email.
• Maintain and update internal knowledge bases and customer records.
• Collaborate with other teams to enhance customer experience.

Skills

Empathy

Communication

Problem Solving

Job description

Customer Service / Remote] - Anywhere in U.S. / Industry-leading salary / Medical, dental & vision / 401k / MacBook provided - As a Customer Support Rep at Anagram, you will : Provide timely, accurate, and empathetic support to customers via chat and email; Understand and identify customer needs, guiding them through specific features and functionalities; Maintain and update internal knowledge bases and customer records; Collaborate cross-functionally with other teams to ensure a smooth customer experience; Share updates about new features, improvements, or processes with customers...Hiring Immediately >

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