FT Customer Support Representative (Work From Home)

California Jobs; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company is seeking a Full-Time Customer Support Representative to work remotely from anywhere in the U.S. The role involves assisting customers with inquiries, ensuring satisfaction, and collaborating with the Customer Success team. Ideal candidates should possess strong problem-solving skills and a customer-centric approach.

Qualifications

• Experience in customer service preferred.
• Ability to handle technical inquiries.
• Strong communication skills.

Responsibilities

• Assist customers with inquiries via Email and Live Chat.
• Resolve issues through problem-solving.
• Collaborate with the Customer Success team.

Skills

Problem-solving

Active listening

Empathy

Job description

FT Customer Support Representative (Work From Home)

[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay

As a Customer Support Representative, you will:

1. Assist customers with technical and non-technical inquiries via Email and Live Chat.
2. Engage in meaningful conversations and resolve issues through problem-solving.
3. Ensure customer satisfaction by addressing needs courteously and promptly, utilizing active listening and empathy.
4. Collaborate with the Customer Success team to draft and update email templates and Knowledge Base articles.
5. Participate in bug-reporting and bug-hunting activities.

About the company

[Include a brief description of the company here]

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We provide reasonable accommodations for qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or call 407-000-0000.

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