FT CUSTOMER SUPPORT REPRESENTATIVE (WORK FROM HOME)

Metal; New Albany (IN); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company is seeking a fully remote Customer Support Representative to assist customers with various inquiries. The role involves engaging with customers through email and live chat, ensuring satisfaction, and collaborating with the Customer Success team. Ideal candidates will possess strong communication skills and a problem-solving attitude.

Qualifications

• Experience in customer service roles preferred.
• Strong communication skills required.
• Ability to work remotely and manage time effectively.

Responsibilities

• Assist customers with technical and non-technical inquiries via Email and Live Chat.
• Ensure customer satisfaction by addressing needs promptly.
• Collaborate with the Customer Success team on email templates and Knowledge Base articles.

Skills

Active Listening

Empathy

Problem Solving

Job description

Customer Service / Fully Remote - Anywhere in U.S. / Competitive Pay

As a Customer Support Representative, you will:

1. Help customers with technical and non-technical inquiries across multiple channels (Email and Live Chat).
2. Engage in meaningful conversations with customers and problem-solve when issues arise.
3. Ensure customer satisfaction by meeting their needs in a courteous and timely manner, utilizing active listening and empathy.
4. Work with the Customer Success team to draft and update email template responses and Knowledge Base articles.
5. Participate in bug-reporting and bug-hunting activities.

Note: The phrase 'Hiring Fast >' has been removed for clarity and professionalism.