FT CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

Anagram; Prattville (AL); Remote; USD 35,000 - 50,000; Full time

Job summary

Anagram is seeking a Customer Service representative to provide support remotely across the U.S. The role involves assisting customers through chat and email, ensuring a smooth experience, and collaborating with teams. Attractive benefits include an industry-leading salary and a MacBook.

Benefits

Medical, dental & vision

401k

MacBook provided

Responsibilities

• Provide timely, accurate, and empathetic support to customers via chat and email.
• Understand and identify customer needs, guiding them through specific features.
• Maintain and update internal knowledge bases and customer records.

Job description

Customer Service / Remote - Anywhere in U.S.

Industry-leading salary / Medical, dental & vision / 401k / MacBook provided

Responsibilities:

1. Provide timely, accurate, and empathetic support to customers via chat and email.
2. Understand and identify customer needs, guiding them through specific features and functionalities.
3. Maintain and update internal knowledge bases and customer records.
4. Collaborate cross-functionally with other teams to ensure a smooth customer experience.
5. Share updates about new features, improvements, or processes with customers.

Hiring Immediately >