FT CUSTOMER SUPPORT REPRESENTATIVE (WORK FROM HOME)

CrossFit; Mesquite (TX); Remote; USD 50,000 - 55,000; Full time

Job summary

CrossFit is seeking a Customer Service professional for a fully remote role. You will be responsible for providing exceptional service to the CrossFit community, handling inquiries, and supporting competitions. This position offers competitive compensation and full benefits.

Responsibilities

• Provide concierge-style service to the CrossFit community.
• Resolve customer inquiries and complaints efficiently.
• Support backend operations for CrossFit Games competitions.

Skills

Concierge-style service

Customer inquiry resolution

Communication

Job description

Customer Service / Fully Remote

Location: Anywhere in U.S.

Compensation: Up to $27 per hour + bonus / Full benefits

Responsibilities:

1. Provide concierge-style service to the CrossFit community, cultivating lifetime loyalty to the brand by fielding inquiry emails.
2. Resolve (or escalate) customer inquiries, complaints, and feedback quickly and efficiently.
3. Serve as the conduit from the CrossFit Games to the public and participants (athletes) who have questions or need information.
4. Provide backend support for all virtual and in-person CrossFit Games competitions.
5. Update macros and write FAQ articles.

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