Remote Call Center Customer Service Representative - Medicaid Member Support

Lensa; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in remote customer service is seeking a Remote Call Center Customer Service Representative to support Medicaid member inquiries. The position offers a competitive hourly wage, extensive training, and full benefits. Join a dynamic team committed to delivering exceptional service in a positive work culture.

Benefits

Paid training

Full benefits package

Employee discount program

Qualifications

• Must be at least 18 years of age.
• 1+ year of call center experience preferred.
• Computer literacy required.

Responsibilities

• Answer calls and provide product information.
• Assist customers with Medicaid inquiries and applications.
• Follow documented procedures for call handling.

Skills

Communication

Empathy

Multi-tasking

Attention to detail

Education

High school diploma or GED

Job description

Remote Call Center Customer Service Representative - Medicaid Member Support

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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Call Center Customer Service Representative – Medicaid Member Support

$16.00/Hourly

Join the Conduent Customer Service Team

Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Remote Call Center Customer Service Representatives Position. This is a great opportunity to learn about Medicaid member support!

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

$16.00 per hour pay rate (Bi-weekly pay)

Equipment provided.

Paid training

Training is 4 weeks ( 8:30 am-5:00 pm EST ) After training the working hours will be an 8-hour shift in the hours of operation.

Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

PerkSpot - Employee discount program

Requirements

Must be at least 18 years of age with a high school diploma or GED.

Background screening required.

A minimum of 1-year call center experience in telephone customer service or related experience

Computer literacy and ability to use multiple programs.

Summary:

As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

What you will be doing:

Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.

Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.

Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.

Follows documented policies and procedures including call handling and escalations.

Overall acts as an advocate for Medicaid members to ensure their needs are met.

Preferred Skills/Experience

Positive and energetic attitude.

Ability to communicate clearly and confidently.

Ability to multi-task and manage time effectively.

Attention to detail, grammar, and spelling accuracy.

One year of medical insurance or medical office experience, preferred.

Call center or professional office experience, preferred.

Computer system experience with data entry and database documentation knowledge.

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

What state do you live in?

Currently not considering candidates within the following areas. :

STATES: AK, CA, HI, MA, MT, WA, IL, IA, MN, NH, NY, ND, SD, and Puerto Rico

COUNTIES: MD - Montgomery County

METROS: MN - Minneapolis, IL – Chicago, NY – New York City, OR - Portland, Washington DC, Seattle – WA

Apply Today!

#Remote 44

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $16.00 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to [e-mail] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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Remote Call Center Customer Service Representative - Medicaid Member Support

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a...