FT OVERNIGHT CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

TechFlow; Cuyahoga Falls (OH); Remote; USD 35,000 - 50,000; Full time

Job summary

TechFlow is seeking an Overnight Customer Support Representative to join their remote team. This role involves responding to customer inquiries across various platforms, troubleshooting issues, and maintaining customer records. Successful candidates will demonstrate professionalism and problem-solving skills, thriving in an environment that prioritizes customer satisfaction.

Benefits

Competitive pay

Medical, dental & vision insurance

401k match

PTO

Qualifications

• Ability to respond professionally to customer inquiries.
• Experience in troubleshooting technical issues.
• Strong record-keeping skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly.
• Troubleshoot technical issues and conduct research for solutions.
• Maintain accurate records of customer interactions.

Skills

Communication

Problem Solving

Technical Troubleshooting

Job description

Customer Service / Remote - Anywhere in U.S.

Compensation & Benefits:

• Competitive pay
• Medical, dental & vision insurance
• 401k match
• PTO

Position: Overnight Customer Support Representative at TechFlow

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Troubleshoot technical issues and provide solutions to customers
• Maintain accurate and updated records of customer interactions
• Conduct research and escalate complex issues to the appropriate team members
• Proactively identify and resolve potential customer concerns

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