FT Customer Service Rep

Planet Fitness; Winchester (VA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO for all employees

401K with employer match

Health insurance options

Job summary

National Fitness Partners in Winchester, VA is seeking a Customer Service Representative to greet members, answer questions, and process purchases at our Planet Fitness club. The role emphasizes customer service and a friendly, professional demeanor.

The position offers growth opportunities, shift-differential pay for certain hours, PTO, health insurance options, a 401K with employer match, and a supportive team culture that values accountability and ambition.

Qualifications

• Customer service experience required.
• Basic computer proficiency required.
• Must be 18 years of age or older.
• High school diploma or GED preferred.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes to active and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED

Job description

Job Details: Job Location: L110 Winchester - Winchester, VA 22601, Full - Time: Starting at $12.77 per hour. Opener shift hours: (non-negotiable) Mon 4:30am-12:30pm Tues-Thurs 6:00am-2:00pm Fri 6:00am-1:00pm

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don't just work in fitness - we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

We believe in the power of our people to make a difference. If you're looking for a career where your passion meets purpose, we want YOU on our team!

• We Are Accountable - Self-starters who pursue excellence.
• We Are Driven - Problem solvers who deliver results.
• We Are Passionate - Positive energy with a real desire to help others.
• We Are Ambitious - Always learning and growing toward success.

Customer Service Representative Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities:

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications: Job Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands:

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift