FT CALL CENTER REPRESENTATIVE - WORK FROM HOME

Sonsio; Omaha (NE); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking enthusiastic Call Center Representatives to provide exceptional customer service remotely. In this role, you will engage with customers across various channels, ensuring their inquiries are addressed promptly and accurately. You will collaborate with team members to enhance the customer experience while utilizing Salesforce to manage customer interactions. This position offers a competitive hourly wage and a comprehensive benefits package, making it an excellent opportunity for those passionate about helping others and thriving in a dynamic environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Time Off (PTO)

Qualifications

• Experience in customer service roles with a focus on problem-solving.
• Ability to handle customer inquiries across multiple channels.

Responsibilities

• Responding to customer inquiries and resolving issues promptly.
• Entering and updating customer information accurately in Salesforce.

Skills

Customer Service

Communication Skills

Salesforce

Tools

Salesforce

Job description

Customer Service / Remote - Anywhere in U.S. / $18+ per hour / Medical, dental & vision / 401k match / PTO

As a Call Center Rep at Sonsio, your responsibilities include:

1. Answering and responding to incoming customer inquiries, resolving issues, and providing accurate information across all lines of service.
2. Providing exceptional customer service and friendly, knowledgeable, and prompt support for internal and external customers by addressing and resolving inquiries, issues, and complaints via phone, email, chat, or other communication channels.
3. Accurately entering and updating customer information, interactions, and case details in Salesforce.
4. Collaborating effectively with team members and other departments to coordinate customer support efforts and resolve issues.

Hiring Immediately