FT CALL CENTER REPRESENTATIVE - WORK FROM HOME

Transformations Care Network; Lincoln (NE); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a compassionate Call Center Representative to provide vital support to individuals in crisis. This fully remote position allows you to make a meaningful impact by conducting initial screenings, offering resources, and maintaining accurate documentation. Join a diverse team dedicated to ensuring seamless transitions in care. If you're passionate about helping others and thrive in a customer service environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Qualifications

• Experience in customer service roles, especially in call centers.
• Ability to handle crisis situations with compassion and professionalism.

Responsibilities

• Handle inbound calls and conduct initial screenings.
• Provide support and referrals to individuals in crisis.
• Maintain accurate documentation and ensure compliance.

Skills

Customer Service

Crisis Management

Communication Skills

Job description

Customer Service / Fully Remote - Anywhere in U.S. / Up to $23 per hour / Medical, dental & vision / 401K

As a Call Center Representative, you'll:

1. Handle inbound calls, conducting initial screenings and assessments to gather vital information;
2. Provide compassionate support to individuals in crisis, offering appropriate resources and referrals;
3. Maintain accurate documentation of client information and ensure compliance with privacy regulations;
4. Collaborate with a diverse team to ensure seamless transitions and continuity of care.

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