FT Business Supervisor

UPS; Kansas City (KS); On-site; USD 60,000 - 85,000; Full time

Job summary

UPS in Kansas City is seeking a capable Operations Supervisor to manage daily center requirements, safety processes, and KPI tracking. You will supervise on-road dispatch, and coordinate end-of-day service activities, while coaching staff to ensure consistent performance.

The role requires strong communication, hands-on knowledge of UPS systems such as Time and Labor and Workday, and experience with dispatch principles. Join a team focused on safety, efficiency, and service excellence.

Qualifications

• Excellent communication skills and ability to coordinate with multiple teams.
• On Road experience and understanding of dispatch principles.
• Proficient with UPS software systems including Time and Labor, DCS, ODSe, GTS and Workday.
• Knowledge of DPS, DMS and dispatch processes.
• Familiarity with Preload operations and HR/Labor/Automotive/IE/Base groups.

Responsibilities

• Analyze KPIs for center operations and report findings to management.
• Provide daily performance recap for leadership.
• Oversee part-time center supervisors; ensure tasks and training are completed.
• Update customer experience dashboard; onboard new customers.
• Plan dispatch tasks and review RTW daily for accuracy.
• Coordinate on-road dispatch and communicate load adjustments.
• Align vehicle lineup with dispatch, wash, and other groups.
• Prepare disciplinary actions, grievances, and service-provider concerns.
• Monitor safety dashboards and compliance components.
• Cover Business Manager duties when needed.

Skills

Excellent communication

On Road experience

PDS skills: DPS/DMS/Dispatch

Preload operations knowledge

HR/Labor/Automotive/IE/Base knowledge

Tools

Time and Labor

DCS

ODSe

GTS

Workday

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position manages the daily operational business requirements of the center including safety processes, service elements, and Key Performance Indicators (KPIs). This position manages Labor cases and Human Resources (Workday) updates. This position manages various On Road activities as well as coordinates end of day service provider routine. This position covers On Road, Package Dispatch, and manager responsibilities as needed. This position trains, coaches, and supervises others.

Responsibilities

• Performs key performance indicator analysis for high gain employees
• Provides performance recap for manager’s results and expectations daily
• Oversees part-time center supervisors and ensures daily tasks and training are completed
• Reviews and updates the customer experience dashboard, onboards new customers
• Performs general dispatch planning and adjustments with a daily review of the RTWs
• Manages on road dispatch and communicates service provider load adjustments to the others
• Coordinates vehicle lineup with various groups, including dispatch and wash
• Prepares discipline, grievances, and service provider concerns
• Monitors the GSHRMIS dashboard and all safety compliance components
• Covers Business Manager responsibilities when necessary

Required Qualifications

• Excellent communication skills
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and a working knowledge of UPS Software and Systems including Time and Labor, DCS, ODSe, GTS, Workday
• On Road experience and PDS Skills including knowledge of DPS, DMS, and Dispatch Principles
• Department of Transportation (DOT) Medical CardPreferences
• Knowledge of Preload operations
• Familiar with processes in the following groups: HR, Labor, Automotive, IE, BaSE

Additional Information

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.