FT Business Supervisor

UPS; Kansas City (KS); On-site; USD 60,000 - 90,000; Full time

Job summary

United Parcel Service, Inc. is seeking a Center Operations Manager to oversee daily operational requirements including safety processes, KPIs, and labor processes.

The role covers On Road, Package Dispatch, and managerial responsibilities as needed, with responsibilities spanning training, coaching, and supervising staff. The position emphasizes leadership, cross-functional collaboration, and adherence to safety and DOT guidelines while ensuring efficient dispatch and customer experience across

Qualifications

• Excellent communication skills and ability to coordinate with multiple teams.
• Proficiency in Microsoft Office and UPS software including Time and Labor, DCS, ODSe, GTS, and Workday.
• Knowledge of On Road, Dispatch principles, and DOT medical requirements.
• Familiarity with Preload operations and cross-functional HR/Labor processes.

Responsibilities

• Performs KPI analysis for high gain employees.
• Provides daily performance recap to management.
• Oversees part-time center supervisors and ensures training completion.
• Updates customer experience dashboard and onboards new customers.
• Plans dispatch operations and reviews RTWs daily.
• Manages on road dispatch and communicates load adjustments.
• Coordinates vehicle lineup with dispatch and wash groups.
• Prepares discipline and service provider concerns.
• Monitors safety dashboards and compliance.
• Covers Business Manager responsibilities when needed.

Skills

Communication skills

MS Office

UPS software

Workday

Dispatch experience

DOT Medical Card

Preload operations knowledge

HR/Labor familiarity

Tools

Time and Labor

DCS

ODSe

GTS

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position manages the daily operational business requirements of the center including safety processes, service elements, and Key Performance Indicators (KPIs). This position manages Labor cases and Human Resources (Workday) updates. This position manages various On Road activities as well as coordinates end of day service provider routine. This position covers On Road, Package Dispatch, and manager responsibilities as needed. This position trains, coaches, and supervises others.

Responsibilities

• Performs key performance indicator analysis for high gain employees
• Provides performance recap for manager’s results and expectations daily
• Oversees part-time center supervisors and ensures daily tasks and training are completed
• Reviews and updates the customer experience dashboard, onboards new customers
• Performs general dispatch planning and adjustments with a daily review of the RTWs
• Manages on road dispatch and communicates service provider load adjustments to the others
• Coordinates vehicle lineup with various groups, including dispatch and wash
• Prepares discipline, grievances, and service provider concerns
• Monitors the GSHRMIS dashboard and all safety compliance components
• Covers Business Manager responsibilities when necessary

Required Qualifications

• Excellent communication skills
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and a working knowledge of UPS Software and Systems including Time and Labor, DCS, ODSe, GTS, Workday
• On Road experience and PDS Skills including knowledge of DPS, DMS, and Dispatch Principles
• Department of Transportation (DOT) Medical CardPreferences
• Knowledge of Preload operations
• Familiar with processes in the following groups: HR, Labor, Automotive, IE, BaSE

Additional information

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.