FSQA Digital System Specialist

Westrock Coffee Company; Little Rock (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

Westrock Coffee Company seeks an FSQA Digital Systems Specialist to design, develop, and support digital solutions that improve food safety, quality, and manufacturing operations. You will partner with FSQA, Operations, IT, and business stakeholders to translate processes into scalable digital workflows and enterprise applications.

The role combines software development with manufacturing systems knowledge and ongoing support for existing solutions as the team expands.

Qualifications

• Bachelor's degree in CS/IS or equivalent experience.
• 2–5 years building or supporting enterprise systems or digital apps.
• Experience with enterprise databases, APIs, and data pipelines.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to manage multiple technical projects in a collaborative environment.

Responsibilities

• Design, develop, configure, and support digital apps, dashboards, and workflows for FSQA and manufacturing.
• Translate operational and regulatory requirements into scalable digital solutions and automation.
• Integrate QMS, MES, ERP, lab systems, and other platforms.
• Develop automation, data validation, APIs, and workflow logic.
• Support post-implementation, user training, and ongoing maintenance.
• Collaborate with cross-functional teams to deliver solutions.

Skills

Analytical skills

Troubleshooting

Project management

API integrations

Education

Bachelor's degree in Computer Science / related field or equivalent experience

Tools

Enterprise databases

APIs

System integrations

Data pipelines

Job description

The FSQA Digital Systems Specialist is responsible for designing, developing, integrating, and supporting digital solutions that enhance food safety, quality, and manufacturing operations. This role partners with FSQA, Operations, IT, and business stakeholders to translate business processes into scalable digital workflows, automation, and enterprise applications that improve compliance, operational efficiency, and data-driven decision making.
The ideal candidate combines technical software and systems development skills with an understanding of manufacturing operations and enterprise business systems. While development is the primary focus of this role, the position also shares responsibility for maintaining existing digital solutions and supporting users as the FSQA Digital Systems team continues to expand.

Job Duties:

• Design, develop, configure, and support digital applications, workflows, automation, dashboards, and business logic that improve FSQA and manufacturing operations.
• Translate operational and regulatory requirements into scalable digital solutions while supporting the organization's digital transformation initiatives.
• Develop and support integrations between Quality Management Systems (QMS), Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP), laboratory systems, and other enterprise platforms.
• Assist in developing automation, data validation routines, APIs, and workflow logic that improve process efficiency, system connectivity, and data accuracy.
• Application Development & Analytics
• Support the development of intelligent digital solutions that automate business processes, evaluate quality records, improve compliance verification, and enhance operational visibility.
• Contribute to data-driven applications, reporting tools, advanced analytics, and emerging technologies that improve decision-making across the organization.
• Maintain and enhance existing digital solutions by troubleshooting issues, implementing enhancements, optimizing workflows, and providing technical support to end users.
• Identify opportunities to improve usability, increase automation, simplify business processes, and ensure long-term system stability.
• Project Implementation
• Participate in digital transformation projects through requirements gathering, solution design, development, testing, implementation, documentation, training, and post-deployment support.
• Collaborate with cross-functional teams to successfully deliver technical solutions that meet business objectives.

Requisition Number

6878

Shift

First

Qualification

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, Engineering, Data Analytics, or a related technical field, or equivalent professional experience.
• 2--5 years of experience developing, configuring, or supporting enterprise business systems, digital applications, or manufacturing technologies.
• Experience working with enterprise databases, APIs, system integrations, or data pipelines.
• Strong analytical, troubleshooting, and problem-solving skills.
• Demonstrated ability to manage multiple technical projects and priorities in a collaborative environment.

Preferred Qualifications:

• Experience in food manufacturing or another regulated manufacturing environment.
• Experience supporting Quality Management Systems (QMS), Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP), or enterprise data platforms.
• Experience with workflow automation, enterprise analytics, AI-assisted business processes, or intelligent document processing.
• Experience implementing or supporting enterprise software solutions across multiple business locations.

Equal Opportunity Employer / Vets / Disabled

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