Digital Manufacturing Analyst I

Sub-Zero, Inc.; Cedar Rapids (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision plans

401(k) savings and profit sharing

Education assistance and internal培训

Maternity & paternity leave

Job summary

Sub-Zero, Inc. in Cedar Rapids seeks a Manufacturing IT/MES specialist to ensure reliability of MES, OT, and data systems, partnering with manufacturing, engineering, and IT to support dashboards and data reporting and to improve plant operations.

We require 2–4 years in IT support or manufacturing systems, along with an associate or higher in Engineering or Information Technology, plus strong communication for cross-team collaboration. This on-site role emphasizes safety, growth, and teamwork.

Qualifications

• Associates or better in Engineering or related field.
• Associates or better in Information Technology or related field.
• 2-4 years of IT support or manufacturing systems experience.
• Strong communication and cross-functional collaboration skills.
• Basic understanding of hardware, networking, and troubleshooting in a production or industrial environment.

Responsibilities

• Support MES applications including issue resolution, configuration validation, and end-user support.
• Gather and analyze business requirements to support manufacturing systems and reporting needs.
• Assist with manufacturing data collection, validation, and reporting processes.
• Develop and maintain dashboards and data visualizations to support plant performance and decision-making.
• Document system configurations, workflows, and support procedures.
• Install, configure, and support shop-floor hardware including industrial PCs, operator terminals, scanners, and printers.
• Troubleshoot hardware, software, and peripheral issues impacting production operations.
• Coordinate hardware deployments, upgrades, and replacements across manufacturing sites.
• Maintain inventory tracking and lifecycle management of OT assets.
• Triage and resolve tickets related to MES, OT systems, and manufacturing applications.
• Provide escalation support for more complex or cross-system issues.
• Document incidents, resolutions, and recurring issues within ticketing systems.
• Follow established support processes while contributing to continuous improvement of workflows.
• Identify opportunities to improve manufacturing systems, processes, and data reliability.
• Partner with manufacturing, engineering, and IT teams to align systems with production needs.
• Support integration between MES and enterprise platforms such as ERP systems.
• Communicate technical issues and solutions clearly to both technical and non-technical stakeholders.

Skills

Strong communication

Cross-functional collaboration

Prioritization

Production support

Troubleshooting

Education

Associate degree in Engineering

Associate degree in Information Technology

Tools

MES

ERP integration

Ticketing systems

Job description

Sub-Zero, Wolf, and Cove, the leading manufacturer of luxury kitchen appliances is a family-owned company known for craftsmanship, innovation, and integrity. Our products are found in the world’s most luxurious homes, and behind them are teams of people who live our values every day.

At our Cedar Rapids facility, we’re building something special- a culture rooted in safety, excellence, and ownership. We do what's right, take pride in our work, and continuously seek to improve. We win together through teamwork, accountability, and a passion for results. And we bring the energy - showing up with a positive mindset and a commitment to creating a workplace where people feel valued and motivated.

This position will partner closely with manufacturing, engineering, and IT teams to ensure reliability of Manufacturing Execution Systems (MES), operational technology (OT), and manufacturing data systems. The ideal candidate is detail-oriented, responsive, and eager to build both technical and business understanding of digital manufacturing systems.

Primary Responsibilities

Digital and Manufacturing Applications & Data

• Support MES applications, including issue resolution, configuration validation, and end-user support.
• Gather and analyze business requirements to support manufacturing systems and reporting needs.
• Assist with manufacturing data collection, validation, and reporting processes.
• Develop and maintain dashboards and data visualizations to support plant performance and decision-making.
• Document system configurations, workflows, and support procedures.

Operational Technology & Hardware Support

• Install, configure, and support shop-floor hardware including industrial PCs, operator terminals, scanners, and printers.
• Troubleshoot hardware, software, and peripheral issues impacting production operations.
• Coordinate hardware deployments, upgrades, and replacements across manufacturing sites.
• Maintain inventory tracking and lifecycle management of OT assets.
• Triage and resolve tickets related to MES, OT systems, and manufacturing applications.
• Provide escalation support for more complex or cross-system issues.
• Document incidents, resolutions, and recurring issues within ticketing systems.
• Follow established support processes while contributing to continuous improvement of workflows.
• Identify opportunities to improve manufacturing systems, processes, and data reliability.
• Partner with manufacturing, engineering, and IT teams to align systems with production needs.
• Support integration between MES and enterprise platforms such as ERP systems.
• Communicate technical issues and solutions clearly to both technical and non-technical stakeholders.

We value our employees by providing:

• Competitive compensation based on skills
• Industry leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• Education assistance and internal training programs
• Maternity & paternity leave

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

Qualifications

Education

Required

Associates or better in Engineering or related field.

Associates or better in Information Technology or related field.

Experience

Required

Strong communication skills and ability to collaborate cross-functionally.

Ability to manage multiple priorities and respond effectively in a production support environment.

Basic understanding of hardware, networking, and troubleshooting in a production or industrial environment.

2-4 years of experience in IT support, manufacturing systems, or a related technical role.

Preferred

Exposure to operational technology (OT) environments and industrial hardware.

Experience with reporting tools, dashboards, or data visualization platforms.

Familiarity with shop-floor operations and manufacturing processes.

Experience supporting or working with Manufacturing Execution Systems (MES).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.