Grocery Customer Experience Associate

Kroger Co.; Blacksburg (VA); On-site; USD 24,000 - 32,000; Full time

Job summary

Kroger Co. is seeking team members to provide outstanding customer service and maintain a safe, clean department and store environment. You will help customers, know product details, and support sales goals while upholding food safety and quality standards.

The role emphasizes friendly communication, accuracy in product handling, and active participation in promotions and safety procedures. Prior retail experience is desirable.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products within the department and store.
• Gain and maintain knowledge of products in the department and respond to questions and make suggestions about products.
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude; stay current with ads and promotions; adhere to safety regulations.

Skills

Stress management

Math skills

Communication skills

Job description

Kroger Co. is seeking team members to provide outstanding customer service and maintain a safe, clean department and store environment. You will help customers, know product details, and support sales goals while upholding food safety and quality standards.

The role emphasizes friendly communication, accuracy in product handling, and active participation in promotions and safety procedures. Prior retail experience is desirable.