Frozen Foods Lead Clerk - Customer Experience & Team Leader

The Kroger Co.; Midlothian (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Kroger Co. is seeking a Frozen Foods Department Supervisor to lead the team, ensure a safe, clean environment, and deliver exceptional customer service. You will oversee day-to-day operations and drive department goals.

Responsibilities include managing inventory, implementing promotions, training associates, scheduling, and ensuring compliance with safety and quality standards while upholding Kroger's values.

Qualifications

• Effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Must be at least 18 years of age.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Display a positive attitude.
• Develop and implement a department business plan to achieve desired results.
• Understand the store’s layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming and special in-store promotions especially promotions that affect frozen foods.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Stay current with present, future, seasonal and special ads.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs..
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Math skills

Stress management

Age 18+

Education

High school diploma or equivalent

Job description

The Kroger Co. is seeking a Frozen Foods Department Supervisor to lead the team, ensure a safe, clean environment, and deliver exceptional customer service. You will oversee day-to-day operations and drive department goals.

Responsibilities include managing inventory, implementing promotions, training associates, scheduling, and ensuring compliance with safety and quality standards while upholding Kroger's values.