Frontline Teller: Customer Service & Cash Handling

Foothills Bank; Sheridan (WY); On-site; USD 29,000 - 35,000; Full time

Job summary

First Bank of Wyoming is seeking a Teller I to serve as a front-line representative, handling deposits, withdrawals, loan payments, and account inquiries with accuracy and discretion. You will balance cash, detect counterfeit currency, assist with account maintenance, and promote bank products while upholding security policies and core values.

Additional duties include adhering to company policies, providing outstanding service, and maintaining confidentiality in a fast-paced retail banking

Qualifications

• High school diploma or equivalent is required.
• Zero to one year of similar or related experience, including preparatory experience is required.
• Prior cash handling experience is preferred.
• Prior banking experience is preferred.
• Prior customer service experience is preferred.
• Must have availability between 7:45 AM and 6:00 PM, Monday through Friday.

Responsibilities

• Greet customers warmly and provide extraordinary service.
• Assist customers with financial transactions and product information; take ownership of issues and ensure timely resolution.
• Balance teller drawer, cash vault, coin machine, and Teller Cash Recycler daily; maintain cash limits and safeguard currency.
• Detect and manage risk in every transaction, including identifying counterfeit currency and fraudulent activity; stay current on fraud warnings and follow security protocols.
• Assist with account maintenance, including closures, name and address changes, dormant account forms, foreign currency transactions, and online banking enrollment; introduce and explain bank products and services as appropriate.
• Demonstrate proficiency in computer transactions and check handling tasks, including endorsements, Reg. CC holds, OFAC, and check cashing policies.
• Maintain knowledge of teller limits, branch limits, and procedures for overrides and approvals; understand bank products and review brochures with new customers.
• Research, troubleshoot, and resolve customer and internal inquiries regarding policies, practices, and products; exercise independent judgment under minimal supervision.
• Maintain a positive attitude and display courteous, respectful behavior toward customers and coworkers; represent the bank professionally through appearance, confidentiality, and adaptability.

Skills

Cash handling

Banking experience

Customer service

Attention to detail

Confidentiality

Communication skills

Education

High school diploma or equivalent

Job description

First Bank of Wyoming is seeking a Teller I to serve as a front-line representative, handling deposits, withdrawals, loan payments, and account inquiries with accuracy and discretion. You will balance cash, detect counterfeit currency, assist with account maintenance, and promote bank products while upholding security policies and core values.

Additional duties include adhering to company policies, providing outstanding service, and maintaining confidentiality in a fast-paced retail banking