Frontline Tech Support Specialist: Solve & Empower

Careerpuck Sandbox; San Francisco (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Careerpuck Sandbox in San Francisco is looking for a detail-oriented Technical Support Specialist to provide assistance to customers and internal users. The role demands strong troubleshooting skills and excellent communication abilities to ensure an exceptional customer service experience.

The ideal candidate will possess at least 1–3 years of related experience, with proficiency in Windows or macOS operating systems and familiarity with ticketing systems. This is a full-time position that offers competitive job satisfaction and opportunities for career advancement.

Qualifications

• 1–3 years of experience in technical support, help desk, or IT support role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with basic networking concepts.

Responsibilities

• Provide first-line technical support via phone, email, chat, or ticketing system.
• Troubleshoot hardware, software, and network-related issues.
• Maintain knowledge base articles and support documentation.

Skills

Technical support experience

Troubleshooting skills

Communication skills

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

Microsoft 365

Ticketing systems

Remote support tools

Job description

Careerpuck Sandbox in San Francisco is looking for a detail-oriented Technical Support Specialist to provide assistance to customers and internal users. The role demands strong troubleshooting skills and excellent communication abilities to ensure an exceptional customer service experience.

The ideal candidate will possess at least 1–3 years of related experience, with proficiency in Windows or macOS operating systems and familiarity with ticketing systems. This is a full-time position that offers competitive job satisfaction and opportunities for career advancement.