Frontline Tech Support Specialist: Solve & Empower

careerpucksandbox; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

careerpucksandbox is seeking a detail-oriented Technical Support Specialist to join our team in San Francisco, California. In this role, you will provide technical assistance to customers and internal users, ensuring timely resolution of technical issues through excellent troubleshooting skills.

The ideal candidate will possess a degree in IT, strong knowledge of Windows and macOS, and experience in a customer service-focused environment. You will support users by guiding them through step-by-step solutions and maintaining support documentation.

Qualifications

• 1-3 years of experience in technical support, help desk, or IT support role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with networking concepts.

Responsibilities

• Provide first-line technical support via phone, email, chat, or ticketing system.
• Troubleshoot hardware, software, and network-related issues.
• Install, configure, and maintain computer systems and applications.

Skills

Troubleshooting skills

Customer service orientation

Communication skills

Analytical thinking

Attention to detail

Education

Associate's or Bachelor's degree in Information Technology

Tools

Microsoft 365

Ticketing systems

Remote support tools

Job description

careerpucksandbox is seeking a detail-oriented Technical Support Specialist to join our team in San Francisco, California. In this role, you will provide technical assistance to customers and internal users, ensuring timely resolution of technical issues through excellent troubleshooting skills.

The ideal candidate will possess a degree in IT, strong knowledge of Windows and macOS, and experience in a customer service-focused environment. You will support users by guiding them through step-by-step solutions and maintaining support documentation.