Smart Building Tech Support Specialist

Door Systems; Olivette (MO); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

401(k) Plan

Parental Leave

Flexible Time Off

Flexible Working Days

Job summary

DOOR Systems in Olivette, MO, is seeking a Technical Support Agent to serve as a frontline resource for customers across hardware, software, and connected building solutions. You will diagnose issues, guide users through troubleshooting, and escalate when necessary.

The role demands a technically capable, accountable candidate who can adapt to changing priorities and technologies, while growing into future opportunities within DOOR.

Qualifications

• 1–2 years in technical or customer support roles.
• Ability to troubleshoot hardware, software, or networking issues.
• Strong written and verbal communication skills.

Responsibilities

• Provide frontline technical support via phone, email, chat, and other channels.
• Diagnose issues using documented procedures and product knowledge.
• Own cases from first contact to resolution or escalation.
• Maintain thorough case records with steps taken and outcomes.
• Collaborate with Tier 2, Hardware, Engineering, and Product teams.
• Contribute to knowledge management and self-service resources.
• Explain technical concepts clearly to technical and non-technical users.

Skills

Technical support

Troubleshooting

Customer service

CRM tools

Zendesk

Salesforce

Communication

Cross-functional collab

Tools

Zendesk

Salesforce

Job description

DOOR Systems in Olivette, MO, is seeking a Technical Support Agent to serve as a frontline resource for customers across hardware, software, and connected building solutions. You will diagnose issues, guide users through troubleshooting, and escalate when necessary.

The role demands a technically capable, accountable candidate who can adapt to changing priorities and technologies, while growing into future opportunities within DOOR.