Frontline Tech Support for Teammates

Highlands College; Birmingham, Northern (AL, KY); Hybrid; USD 40,000 - 59,000; Full time

Job summary

Highlands College is seeking a Team Support Specialist to empower teammates with reliable technology tools and systems. You will configure, deploy, and support end-user devices and software to keep staff productive and secure.

Responsibilities include timely Zendesk support, account setup, device management, and documenting resolutions. A strong communicator with a service mindset will thrive in this role within a faith-inspired educational environment.

Qualifications

• Strong customer service and problem-solving abilities.
• Ability to explain technical concepts in simple terms.
• Knowledge of Microsoft 365, device management, and Zendesk.

Responsibilities

• Configure, deploy, and support end-user hardware and software.
• Provide responsive technology solutions via Zendesk.
• Assist with account creation and device management.
• Monitor workstation health and perform proactive maintenance.
• Maintain documentation of interactions and resolutions.

Skills

Interpersonal skills

Communication

Explain technical concepts

Independent & team

Education

Associate degree in IT or related

Bachelor’s degree preferred

Tools

Microsoft 365

Zendesk

macOS/Windows

Job description

Highlands College is seeking a Team Support Specialist to empower teammates with reliable technology tools and systems. You will configure, deploy, and support end-user devices and software to keep staff productive and secure.

Responsibilities include timely Zendesk support, account setup, device management, and documenting resolutions. A strong communicator with a service mindset will thrive in this role within a faith-inspired educational environment.