Frontline Help Desk Specialist – Tech & Member Support

Fellowship of Christian Athletes; Kansas City (MO); On-site; USD 40,000 - 50,000; Full time

Job summary

Fellowship of Christian Athletes is seeking a Support Services Representative I to be the first point of contact for the public and staff. You will assist with software/hardware concerns and direct inquiries to the appropriate department while supporting FCA's mission and values.

The role emphasizes responding quickly to requests, handling tickets, and providing courteous service. A college degree is preferred, and familiarity with Windows, Mac, and Microsoft Office is beneficial for daily tasks.

Qualifications

• 0-3 years experience in Support Services or related field.
• College degree preferred.
• Proficiency with Windows, Mac, and Microsoft Office Suite.
• Excellent customer service, problem solving, and communication skills.

Responsibilities

• Respond to 800# calls from the public and staff.
• Receive and respond to calls and tickets to either solve or escalate to second tier in a timely manner.
• Answer questions related to FCA's programs and services.
• Perform data entry for credit card updates, merging tickets, and updating records in FCAOne.
• Handle a high volume of calls, keeping responses accurate and efficient.
• Basic computer troubleshooting and support.
• Basic report generation as instructed.

Skills

Customer service

Problem solving

Communication

Tech proficiency

Education

College degree preferred

Tools

Windows

MacOS

Microsoft Office Suite

Job description

Fellowship of Christian Athletes is seeking a Support Services Representative I to be the first point of contact for the public and staff. You will assist with software/hardware concerns and direct inquiries to the appropriate department while supporting FCA's mission and values.

The role emphasizes responding quickly to requests, handling tickets, and providing courteous service. A college degree is preferred, and familiarity with Windows, Mac, and Microsoft Office is beneficial for daily tasks.