Frontline Support Engineer — Equity & Visa Sponsorship

Solve Intelligence; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

Significant equity

Full visa sponsorship

Private medical insurance

Free meals

Job summary

Solve Intelligence in New York is seeking a Customer Support Specialist who enjoys problem-solving and wants to shape the support function. This dedicated role serves demanding clients in the patent field, managing support tickets and enhancing customer experience.

The ideal candidate will be a graduate in engineering or a paralegal with an interest in customer success. With a focus on written communication and high agency, you'll be instrumental in supporting top-tier patent attorneys and enhancing our support systems.

Qualifications

• Genuine interest in customer experience and evidence of past ownership.
• Ability to communicate precisely in writing.
• Capable of high performance under pressure.

Responsibilities

• Own first responses to inbound support tickets.
• Resolve common support issues yourself.
• Triaging complex tickets to specialists.

Skills

Strong written communication

High agency

Customer experience focus

Education

Engineering or Computer Science degree

Paralegal qualifications

Tools

Intercom

Zendesk

Job description

Solve Intelligence in New York is seeking a Customer Support Specialist who enjoys problem-solving and wants to shape the support function. This dedicated role serves demanding clients in the patent field, managing support tickets and enhancing customer experience.

The ideal candidate will be a graduate in engineering or a paralegal with an interest in customer success. With a focus on written communication and high agency, you'll be instrumental in supporting top-tier patent attorneys and enhancing our support systems.