Frontline AI Support Specialist — Immediate Impact

Visa Hunt; New York (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary

Significant equity

Full visa sponsorship

Private medical insurance

Free meals

Job summary

Solve Intelligence is seeking a Customer Support Specialist in New York to be the first line of defense for our patent-attorney customers. You will fix issues, field questions, and guide users through Solve's AI platform with a builder mindset.

You will contribute to knowledge bases, Loom walkthroughs, and a scaling support playbook. Ideal candidates have a passion for customer experience, excellent written communication, and the ability to work under pressure.

Qualifications

• Genuine interest in customer experience and ownership of support or service delivery.
• Strong written communication for precise language.
• High agency to spot gaps and fix them without direction.
• Ability to stay calm and effective under pressure with senior partners.

Responsibilities

• Own the first response on inbound tickets via email, in-app chat, and Slack Connect.
• Resolve common issues: login, browser, account config, product questions.
• Triaging complex tickets to attorneys, AI engineers, or GTM owners with context.

Skills

Customer experience

Written communication

High agency

Working under pressure

Tools

Intercom

Zendesk

Linear

Pylon

Job description

Solve Intelligence is seeking a Customer Support Specialist in New York to be the first line of defense for our patent-attorney customers. You will fix issues, field questions, and guide users through Solve's AI platform with a builder mindset.

You will contribute to knowledge bases, Loom walkthroughs, and a scaling support playbook. Ideal candidates have a passion for customer experience, excellent written communication, and the ability to work under pressure.