Frontline Staff (Usher/Dual)-Stone Mt

NCG Cinemas; Stone Mountain (GA); On-site; USD 13,776 - 20,664; Part time

Job summary

A movie theater chain in Stone Mountain, GA is seeking enthusiastic team members to enhance the movie-going experience. Candidates must provide excellent customer service, maintain cleanliness and sanitation, and assist in concessions operations. This fast-paced and engaging role requires lifting, teamwork, and the ability to thrive under pressure. Reliable individuals who work evenings, weekends, and holidays are encouraged to apply, ensuring guests enjoy a safe and seamless experience.

Qualifications

• Must maintain cleanliness and sanitation of facilities.
• Ability to lift up to 40 pounds and maintain balance.
• Familiar with customer service protocols and NCG policies.

Responsibilities

• Operate guest concessions and assist with inventory.
• Maintain cleanliness of the theater's facilities.
• Engage with guests and provide a friendly experience.

Skills

Customer service

Teamwork

Cleaning and sanitation

Sales ability

Job description

Overview

Be part of a team that is dedicated to exceeding the expectations of the movie-going experience.

If you are interested in joining your local NCG Cinema team, please fill out the following form completely.

Once you submit this form, you will receive a confirmation email that your information has been received

Submissions chosen for an interview will be contacted directly by a member of the NCG team.

Location & Job

Location: Stone Mountain, GA

Job Id:144

# of Openings:1

At NCG Cinema, we are dedicated to exceeding the expectations of the movie going experience. We provide our guests with a safe, clean, and smooth outing. The culture at NCG is fast paced, exciting, and guest-centered.

Who we want

Workstyle: high energy and takes initiative, performs tasks that requires counting, scanning, and selling; an ability to thrive within many moving parts

Performance: pride and ownership in their work and workplace that results in taking decisive action to maintain NCG cleaning and safety standards

Customer-Centered: An outgoing, engaging, and friendly disposition with a desire for guests to have a great experience at NCG and stays calm with guests under pressure (long lines)

Reliable: on-time for shifts and dressed professionally

What you will do

This role is cross-trained between Dual and Usher at the theater.

The role of Dual at NCG Cinema is to operate guest concessions, handle the selling and restocking of inventory, and sell NCG products (tickets and concessions). This important team member is the first face a guest sees upon arrival, must be knowledgeable of current movies, and is usually the go-to person for resolution if a guest has a problem they need solved.

The role of Usher at NCG Cinema is to prepare and maintain the NCG standard of cleanliness in all facility locations (lobby, auditoriums, restrooms, hallways). To provide the customer an uninterrupted, friendly, smooth, safe, and clean movie-going experience. And to demonstrate excellent customer service from ticket taking and problem resolution to ensuring a seamless presentation of a movie.

Position requirements

• Physically clean the facility including sanitizing and cleaning restrooms, auditoriums, hallways, and lobby, take out trash, and restock inventory
• Lift up to 40 pounds and maintain balance while carrying heavy and odd-shaped objects
• Maintain the NCG Standard for a presentation of a movie (A.L.I.S.T. Audience, Lights, Image, Sound, Temperature)
• Interact with the general public including a friendly greeting, taking tickets, directing guests to auditorium and seats, warmly exit greeting guests, and answering or assisting in finding answers to any arising issues
• Work in a team environment and assist fellow workers in concessions (refills), odd jobs, and cleaning
• Communicate concerns or issues to management promptly and clearly
• Willingness and ability to work evenings, weekends, and holidays
• Selling NCG products with comfort and friendliness
• Responsible for concessions including making popcorn with consistency, maintaining cleanliness, operating cash drawer and POS system and restocking inventory
• Must be comfortable having assertive conversations with guests who violate NCG policies (outside food coming in, COVID-19 protocols) and have thorough knowledge of NCG policies