Frontline Service Desk Specialist for Mission Ops

G2IT; O'Fallon (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

G2IT is seeking a Service Desk Support Specialist to deliver frontline technical support to customers in a fast-paced environment. You will troubleshoot hardware, software, and connectivity issues while maintaining strong customer service on a watch-floor team.

Requirements include 2+ years of service desk experience, US citizenship, Active DoD Secret Clearance, and IAT Level II certification; BA/BS or equivalent preferred. Annual salary ranges from $50,000 to $55,000 depending on experience.

Qualifications

• Minimum 2 years of solid Service Desk or Help Desk experience.
• Must be a U.S. Citizen with an Active DoD Secret Security Clearance.
• DoD 8570/8140 IAT Level II certification required.
• BA/BS degree or equivalent experience preferred.
• ITIL Foundation v3 or higher certification is a plus.
• Experience with BMC Remedy or similar ITSM platform is preferred.

Responsibilities

• Provide first and second-tier technical support for desktops, laptops, printers, and software.
• Serve as frontline support on the watch floor, handling timely service requests.
• Troubleshoot hardware, software, and connectivity issues for end users.
• Collaborate with network, systems, and application teams to restore service.
• Document incidents and resolutions in the ITSM system; follow procedures.

Skills

Customer service

Verbal & written communication

Troubleshooting

Team collaboration

Education

BA/BS degree or equivalent experience

Active DoD Secret Security Clearance

ITIL Foundation v3 or higher

Tools

BMC Remedy

Job description

G2IT is seeking a Service Desk Support Specialist to deliver frontline technical support to customers in a fast-paced environment. You will troubleshoot hardware, software, and connectivity issues while maintaining strong customer service on a watch-floor team.

Requirements include 2+ years of service desk experience, US citizenship, Active DoD Secret Clearance, and IAT Level II certification; BA/BS or equivalent preferred. Annual salary ranges from $50,000 to $55,000 depending on experience.