Frontline Rental Concierge & Customer Success

Sri Healthcare; Jurupa Valley (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Great Benefits

Job summary

Sri Healthcare is seeking a Rental Coordinator to be the face of our rental department, engaging with customers and driving revenue through proactive service. You will handle walk-ins and calls, tailor equipment recommendations, and finalize rental agreements while coordinating scheduling and deliveries across teams.

The role emphasizes strong communication, organizational skills, and safety awareness in a fast-paced environment.

Qualifications

• Strong interpersonal and communication skills with a customer focused approach.
• Self-motivated and comfortable working in a fast paced environment.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficient in Microsoft Office and familiar with rental or business software systems.
• Basic mechanical aptitude and ability to perform visual equipment inspections.

Responsibilities

• Greet and assist walk-in and phone customers in a professional and welcoming manner.
• Build strong relationships with customers by understanding their projects, timelines, and equipment needs.
• Recommend appropriate equipment and attachments based on customer applications.
• Prepare and execute rental agreements accurately and efficiently.
• Follow up on quotes, upcoming needs, and rental opportunities.
• Manage equipment scheduling and utilization to maximize rental availability and revenue.
• Inspect equipment before and after rentals to ensure it is clean, functional, and ready for customer use.
• Maintain accurate records of fleet condition, location, and readiness.
• Coordinate equipment deliveries and pickups, including trailer logistics.
• Work with the Service Department to address maintenance or repair needs.
• Collaborate with Sales, Parts, and Service teams to support a seamless customer experience.
• Promote and follow all safety policies related to equipment handling and dealership operations.

Skills

Interpersonal skills

Communication skills

Self-motivation

Organizational skills

Mechanical aptitude

Tools

Microsoft Office

Rental software systems

Job description

Sri Healthcare is seeking a Rental Coordinator to be the face of our rental department, engaging with customers and driving revenue through proactive service. You will handle walk-ins and calls, tailor equipment recommendations, and finalize rental agreements while coordinating scheduling and deliveries across teams.

The role emphasizes strong communication, organizational skills, and safety awareness in a fast-paced environment.