Frontline Indiana BMV Customer Service Specialist

State of Indiana; Fort Wayne (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid holidays

Job summary

State of Indiana is seeking a Customer Service Representative for the Pine Valley BMV Branch Office in Fort Wayne, Indiana. You will handle customer transactions and inquiries, assist with branch opening/closing, and support daily operations while upholding service standards.

The role requires strong communication, accuracy, and the ability to travel up to 20% for branch activities. A high school diploma or equivalent may be considered, with public service experience valued.

Qualifications

• Excellent communication and listening skills.
• Ability to process cash and card transactions.
• Willingness to travel up to 20% to branch locations, training, or activities.

Responsibilities

• Conduct customer transactions.
• Answer questions and provide guidance.
• Assist with opening and closing the branch.
• Check transactions for accuracy and proper accounting.
• Work with leadership to resolve escalated concerns.
• File applications as completed throughout the day.

Skills

Communication

Cash handling

Customer service

Problem solving

Education

High school diploma or HSE

Tools

CRM systems

Job description

State of Indiana is seeking a Customer Service Representative for the Pine Valley BMV Branch Office in Fort Wayne, Indiana. You will handle customer transactions and inquiries, assist with branch opening/closing, and support daily operations while upholding service standards.

The role requires strong communication, accuracy, and the ability to travel up to 20% for branch activities. A high school diploma or equivalent may be considered, with public service experience valued.