Frontline Program Support Specialist

Salvation Army Tucson; San Francisco, Northern (CA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

San Fran Harbor Light in San Francisco, CA seeks a Program Assistant to maintain a safe, supportive environment and assist with daily operations and documentation.

The role involves front‑line duties, incident reporting, medication observation support, and collaboration with clinical staff to enhance client safety and program integrity.

Qualifications include a high school diploma, First Aid/CPR, TB clearance, and experience with diverse client needs. This is an at‑will, on‑site position.

Qualifications

• High school diploma or equivalent required.
• Experience supporting individuals with substance use disorders, mental illness, and related barriers.
• Experience with Microsoft programs.
• First Aid and CPR certification within 14 days of employment.
• Tuberculosis clearance within 7 days of employment.

Responsibilities

• Observe all individuals entering and exiting the building.
• Document, report, and communicate incidents and daily activities during the shift.
• Maintain a safe, secure, inclusive, non‑discriminatory environment for clients.
• Answer phone calls, take messages, and direct callers appropriately.
• Facilitate medication observation per policy and procedure.
• Support searches for alcohol, drugs, paraphernalia, contraband, and program violations.
• Enforce client house rules and protocols.
• Conduct regular security and wellness checks.
• Assist clinical staff in administering urine analysis tests and breathalyzer screenings.
• Support emergency disaster responses and drills.
• Notify required personnel of unusual incidents.
• Assist with client admissions and exits.
• Other related duties as required.

Skills

Integrity

Organizational skills

Multitasking

Diversity awareness

Co-occurring disorders knowledge

Education

High School Diploma

TB clearance

First Aid/CPR certification

Tools

Microsoft Office

Job description

San Fran Harbor Light in San Francisco, CA seeks a Program Assistant to maintain a safe, supportive environment and assist with daily operations and documentation.

The role involves front‑line duties, incident reporting, medication observation support, and collaboration with clinical staff to enhance client safety and program integrity.

Qualifications include a high school diploma, First Aid/CPR, TB clearance, and experience with diverse client needs. This is an at‑will, on‑site position.