Program Assistant

Salvation Army Tucson; San Francisco, Northern (CA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

San Fran Harbor Light in San Francisco, CA seeks a Program Assistant to maintain a safe, supportive environment and assist with daily operations and documentation.

The role involves front‑line duties, incident reporting, medication observation support, and collaboration with clinical staff to enhance client safety and program integrity.

Qualifications include a high school diploma, First Aid/CPR, TB clearance, and experience with diverse client needs. This is an at‑will, on‑site position.

Qualifications

• High school diploma or equivalent required.
• Experience supporting individuals with substance use disorders, mental illness, and related barriers.
• Experience with Microsoft programs.
• First Aid and CPR certification within 14 days of employment.
• Tuberculosis clearance within 7 days of employment.

Responsibilities

• Observe all individuals entering and exiting the building.
• Document, report, and communicate incidents and daily activities during the shift.
• Maintain a safe, secure, inclusive, non‑discriminatory environment for clients.
• Answer phone calls, take messages, and direct callers appropriately.
• Facilitate medication observation per policy and procedure.
• Support searches for alcohol, drugs, paraphernalia, contraband, and program violations.
• Enforce client house rules and protocols.
• Conduct regular security and wellness checks.
• Assist clinical staff in administering urine analysis tests and breathalyzer screenings.
• Support emergency disaster responses and drills.
• Notify required personnel of unusual incidents.
• Assist with client admissions and exits.
• Other related duties as required.

Skills

Integrity

Organizational skills

Multitasking

Diversity awareness

Co-occurring disorders knowledge

Education

High School Diploma

TB clearance

First Aid/CPR certification

Tools

Microsoft Office

Job description

San Fran Harbor Light
San Francisco, CA 941034405, USA

Description

OVERVIEW:

The Program Assistant helps maintain a safe, supportive environment where clients can begin addressing their personal needs. As a frontline worker, they ensure the Center’s safety, integrity, and security at all times. They also document daily activities and perform administrative tasks that support overall program operations.

DUTIES AND RESPONSIBILITIES:

• Observe all individuals entering and exiting the building
• Document, report, and communicate all incidents and daily activities during the shift
• Maintain a safe, secure, responsive, inclusive, and non‑discriminatory environment for clients
• Answer phone calls, take messages, and direct callers appropriately
• Facilitate medication observation in accordance with policy and procedure
• Support facility, dormitory, and individual searches for alcohol, drugs, paraphernalia, contraband, and program violations
• Enforce client house rules, procedures, and protocols
• Conduct regular security and wellness checks throughout the facility and shift
• Assist clinical staff in administering urine analysis tests and breathalyzer screenings
• Support emergency disaster responses and emergency drills
• Respond to unusual incidents and notify required personnel
• Respond to assistance requests from other Center departments
• Assist with client admissions and exits
• Other related duties as required

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent (required)
• Experience supporting individuals with substance use disorders, mental illness, and related barriers
• Experience with Microsoft programs
• First Aid and CPR certification (within first fourteen days of employment – company provided)
• Tuberculosis clearance (within the first seven days of employment – company provided)

SKILLS AND ABILITIES:

• Integrity in handling sensitive and confidential information
• Strong organizational skills and the ability to multitask
• Ability to work with a highly diverse population
• Knowledge of co‑occurring disorders and trauma‑informed practices

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work‑related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will:

Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

Qualifications

Skills

Required

CPR/AED

Novice

Education

Required

High School or Equivalent or better.

Experience

Preferred

• Bilingual in Spanish
• Experience with Microsoft programs
• Experience supporting individuals with substance use disorders, mental illness, and related barriers

Licenses & Certifications

Required

TB cleared certificate

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.