Frontline Program Assistant — Client Support & Safety

Salvation Army Tucson; San Francisco, Northern (CA, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

San Fran Harbor Light in San Francisco seeks a Program Assistant to support a safe, supportive environment for clients, handle daily documentation, and perform administrative tasks that keep program operations running smoothly.

You will monitor access, assist with medication observation, aid in searches, enforce house rules, support emergency drills, and collaborate with clinical staff to ensure respectful, confidential service delivery.

Qualifications

• High school diploma or equivalent is required.
• Experience supporting individuals with substance use disorders, mental illness, and related barriers.
• Experience with Microsoft programs.
• First Aid and CPR certification within first fourteen days of employment.
• Tuberculosis clearance within the first seven days of employment.

Responsibilities

• Observe all individuals entering and exiting the building.
• Document, report, and communicate incidents and daily activities during the shift.
• Maintain a safe, secure, inclusive, and non-discriminatory environment for clients.
• Answer phone calls, take messages, and direct callers appropriately.
• Facilitate medication observation in accordance with policy and procedure.
• Support searches for alcohol, drugs, paraphernalia, contraband, and program violations.
• Enforce client house rules, procedures, and protocols.
• Conduct regular security and wellness checks throughout the facility and shift.
• Assist clinical staff in administering urine analysis tests and breathalyzer screenings.
• Support emergency disaster responses and drills.
• Respond to unusual incidents and notify required personnel.
• Respond to assistance requests from other Center departments.
• Assist with client admissions and exits.
• Other related duties as required.

Skills

Integrity

Organizational skills

Diversity & trauma-informed care

Co-occurring disorders knowledge

Education

High School Diploma or equivalent

TB clearance certificate

First Aid & CPR certification

Tools

Microsoft Office

Modern Office Equipment

Job description

San Fran Harbor Light in San Francisco seeks a Program Assistant to support a safe, supportive environment for clients, handle daily documentation, and perform administrative tasks that keep program operations running smoothly.

You will monitor access, assist with medication observation, aid in searches, enforce house rules, support emergency drills, and collaborate with clinical staff to ensure respectful, confidential service delivery.