On-Call Client Safety Navigator - 815 Residential Services

HealthRIGHT 360; San Francisco (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

HealthRIGHT 360, a nonprofit organization, seeks an On-Call Client Safety Navigator to ensure a safe environment for clients, staff, and visitors. You will monitor entrances, assist with sign-ins, and manage visitor flow while applying de-escalation techniques as needed.

The role focuses on maintaining security, coordinating with leadership and health and safety teams, and addressing emergencies, including crisis situations and overdose responses.

Qualifications

• Ability to interface well with diverse, disadvantaged populations with multiple barriers to educational and vocational success.
• Knowledge of San Francisco community behavioral health and public health systems preferred.
• Familiarity with supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions.

Responsibilities

• Stationed at the front desk, monitor entrances and exits, check clients in when returning from appointments, and check visitors in.
• Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband.
• Welcome visitors, check visitors' credentials, ensure visitors sign in and escort them to the supervisor on duty.
• Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment.
• Maintains positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter.
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
• Work collaboratively with service providers and administrative staff to maintain an orderly environment.
• Always carries Narcan on person while on duty, utilizes nasal Narcan to reverse drug overdose when needed.
• Maintain client sign in/out log, visitors sign in/out logs. File incident reports as needed.

Skills

Empathy and communication

De-escalation

Cultural competence

Interfacing with diverse populations

Education

High School Diploma or GED

Job description

This is a union eligible position.

Hours:

• 7am-3:30pm
• 3pm-11:30pm
• 11pm-7:30am

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The 815 Residential Dual Diagnosis program fully integrates substance use disorder and mental health services; beyond merely providing both services under the same roof or cross-training staff, it adopts a model of providing effective services to the targeted needs of individuals with co-occurring disorders. The program treats both problem types as primary and assists participants to recognize key reciprocal factors such as self-medicating strategies; physiological and psychological changes associated with long-term substance use; and the impact of street drugs on mental health symptoms. Services include individual, group and family therapy, trauma informed care, case management, family reunification,treatment planning, individual and group drug and alcohol counseling, re-entry and aftercare,linkage to medical services (including HIV testing and treatment)and medication-assisted treatments(MAT) (ie:Suboxone).

The On-Call Client Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes verbal de-escalation strategies to address crisis situations and client behavioral issues. This position ensures that the building space is safe and secure. The On-Call Client Safety Navigator will monitor entrances and exits, check clients in when returning from appointments, check visitors in, complete house runs and room checks and help maintain overall safety of the program. The Client Safety Navigator will work with program leadership and health and safety teams to respond to emergency and crisis situations at the program, including client drug use, overdose, programmatic interruptions, and other situations.

KEY RESPONSIBILITIES

Client Services:

• Stationed at the front desk, monitor entrances and exits, check clients in when returning from appointments, and check visitors in.
• Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband.
• Welcome visitors, check visitors' credentials, ensure visitors sign in and escort them to the supervisor on duty.

Safety Responsibilities:

• Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment.
• Maintains positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter.
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
• Work collaboratively with service providers and administrative staff to maintain an orderly environment.
• Always carries Narcan on person while on duty, utilizes nasal Narcan to reverse drug overdose when needed.

Administrative and Documentation Responsibilities:

• Maintain client sign in/out log, visitors sign in/out logs. File incident reports as needed.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, and Experience

• High School Diploma or GED.

• At least 2-4 years of 'lived experience' with the community behavioral health system and/or criminal justice system preferred.

Knowledge and Skills

• Ability to interface well with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning.
• Knowledge of San Francisco community behavioral health and public health systems preferred.
• Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions, preferred.