Frontline Proficiency Coach & Onboarding

NBMBAA; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

Bank of America in the United States seeks a Training Specialist to support onboarding and cross-training for frontline associates. You will design and deliver content, lead demonstrations, and help teams reach proficiency within the onboarding timeline.

Collaborating with managers, you will coach in-role associates, perform reviews, and drive performance improvements across Enterprise or FLU processes. This role emphasizes coaching, training, and process updates.

Qualifications

• 2+ years of financial services experience.
• Strong verbal and written communication required.
• Proficiency with PowerPoint and presenting to groups.
• Ability to coach and train others effectively.

Responsibilities

• Create educational content and facilitate onboarding trainings.
• Conduct case and call reviews to measure proficiency.
• Coach and train associates to raise skills beyond basics.
• Walk the floor and assist via Skype/Mattermost to answer questions.
• Collaborate with management to design action plans to boost performance.
• Support leadership with operational routines.

Skills

Communication

PowerPoint

Coaching

Interpersonal skills

Problem solving

Resourcefulness

Self-motivation

Education

High School Diploma / GED

Tools

Skype

Mattermost

Job description

Bank of America in the United States seeks a Training Specialist to support onboarding and cross-training for frontline associates. You will design and deliver content, lead demonstrations, and help teams reach proficiency within the onboarding timeline.

Collaborating with managers, you will coach in-role associates, perform reviews, and drive performance improvements across Enterprise or FLU processes. This role emphasizes coaching, training, and process updates.